Facilities Coordinator

EMCOR Facilities Services, Inc.•Chesapeake, VA

33d

About The Position

Under general supervision, the Facilities Coordinator is responsible for all aspects of designated customer accounts. The role follows up by phone and electronically on open work orders for National/Supplier Management Accounts to meet client contract obligations and ensure timely completion. The coordinator is the main point of contact for designated customers, provides updates on work at their locations, handles customer communications and escalations, and addresses accounts-payable, billing, and service-provider issues.

Requirements

Associate degree or equivalent experience.
At least two years of experience in facilities maintenance, property management, or a customer service role.
Advanced proficiency with Microsoft Windows applications, including Excel and Word.
Ability to type at least 50 words per minute and strong writing skills.
Professional and friendly demeanor, with willingness to go above and beyond to accomplish the mission.
Ability to work under pressure, make sound decisions with limited input, and determine when to escalate issues to the Facilities Manager/Supervisor or Account Manager.
Ability to communicate effectively and efficiently with Operations Staff and Call Center Operations.
Critical-thinking and problem-solving ability.
Ability to maintain a courteous, professional demeanor and convey confidence when providing and receiving pertinent information.
Punctuality, reliability, and a strong work ethic.

Nice To Haves

Experience managing service delivery for trades such as electrical, HVAC, plumbing, or roofing.
Bilingual English-Spanish ability.

Responsibilities

Provide administrative support, including ordering, vendor management, scheduling, reporting, and purchase order coordination.
Provide administrative and technical direction and supervision to subcontractors completing work assignments.
Coordinate with departments to ensure equipment operates properly and service is not disrupted.
Respond to facility maintenance and repair requests involving HVAC, security components, IT equipment, and facility emergencies.
Maintain records, files, controls, and procedures that support management and work production.
Maintain a safety program consistent with EFS guidelines.
Communicate effectively with employees, management, contractors, and customers.
Participate in budget and forecast development, review monthly actual performance, and identify and implement cost-reduction opportunities.
Prepare daily and weekly open-work-order reports for supervisor review.
Keep accurate, current, and complete files concerning office-related issues.
Communicate completed work and preventive maintenance to the supervisor.
Attend weekly staff meetings and safety training.
Follow up on and close open work orders, keep designated customers informed, and handle customer, accounts-payable, billing, and service-provider escalations.