Facilities and Security Coordinator

BrightStar Credit Union•Cooper City, FL

11h•$18 - $22•Onsite

About The Position

The Facilities and Security Coordinator represents BrightStar Credit Union professionally by greeting members, the public, office staff, and vendors or guests by phone and in person, and directing them to appropriate assistance. The role coordinates mail and courier services, oversees package delivery and distribution, handles outgoing shipments, and performs scheduled mail and courier runs using an authorized company vehicle. Courier coverage is shared with the Facilities & Security Specialist across nine branches and headquarters. The position supports facilities and security operations by responding to help desk tickets, maintaining access controls and visitor records, assisting with reports and investigations, organizing shared files, and serving as a facilities and security liaison. It also supports office operations through supply management, scheduling, expense records, facilities budget and project assistance, vendor oversight, and upkeep of shared spaces. The coordinator assists with evacuation and security training and performs other related duties as assigned. The role requires at least two years of related experience, a high school education or GED, proficiency with Microsoft Office, strong telephone and in-person etiquette, and a valid driver's license with an acceptable driving record and authorization to operate a company vehicle. Employees must complete required compliance training and maintain knowledge of applicable banking compliance requirements. Work is performed primarily at headquarters, with scheduled vehicle travel for mail and courier runs. Physical duties include regular sitting and hand use, frequent walking and reaching, occasional standing, stooping, kneeling, or crouching, and occasionally lifting or moving up to 50 pounds.

Requirements

At least two years of related experience.
High school education or GED.
Proficiency with Microsoft Office, including Word, Excel, and PowerPoint.
Confident, friendly voice and good diction.
Ability to work independently.
Excellent telephone and in-person etiquette.
Valid driver's license and acceptable driving record.
Authorization to operate a company vehicle in accordance with credit union and insurance requirements.
Ability to meet the physical requirements of the role, including occasionally lifting or moving up to 50 pounds and driving for scheduled runs.
Ability to complete required compliance training and maintain knowledge of the Bank Secrecy Act, Customer Identification Program, U.S.A. Patriot Act, O.F.A.C., Fair Lending, and Credit Card Act.

Responsibilities

Greet and direct office staff, vendors, and guests at the employee entrance.
Become familiar with active staff members to help ensure the safety of incoming and outgoing traffic at the entry point.
Oversee package delivery, mail sorting, and distribution.
Prepare outgoing FedEx and UPS shipments.
Respond to Facilities/Security Help Desk tickets.
Maintain office security by following safety procedures and controlling reception-desk access, including maintaining a logbook and issuing visitor badges.
Provide employee entrance desk coverage as needed, shared with the Facilities & Security Specialist.
Maintain and order office supplies for breakrooms and common areas.
Update calendars and schedule inspections and meetings as needed.
Maintain current records of office expenses and costs.
Assist with security reports and investigations.
Manage and organize Facilities/Security SharePoint and shared files and folders.
Serve as the facilities and security liaison.
Manage courier routes with the outsourced courier vendor, including maintaining route schedules, confirming pickups and deliveries, checking invoices against schedules, and reporting service issues.
Perform scheduled mail and courier runs as assigned using an authorized company vehicle.
Share courier coverage between nine branches and headquarters, including urgent and backup runs and coverage during time off.
Assist the facilities and security department as needed.
Assist with facilities budget planning, proposal requests, bidding, and due diligence.
Assist with facilities project scheduling and tracking.
Assist with emergency evacuation and security training.
Inspect and ensure the cleaning vendor maintains the BrightStar Cafe.
Ensure refrigerators are cleaned weekly to prevent food spoilage.
Ensure the coffee maker is clean and coffee supplies and water are stocked for training-room users.
Collaborate with maintenance workers to cover time-off shifts.
Complete other related duties as assigned.
Maintain knowledge through B.S.A. compliance training.
Provide outstanding service to members according to service standards and promises.
Answer telephone calls and greet members and associates accurately, courteously, and professionally; answer calls within three rings and direct them to the appropriate person with minimal transfers.
Maintain a professional appearance and demeanor when greeting visitors.
Keep assigned files current and file items daily.
Complete courier routes and mail runs accurately and on time, and follow up on missed or delayed deliveries.
Uphold the credit union's Bank Secrecy Act and anti-money laundering policies and procedures, complete required annual B.S.A. and O.F.A.C. courses, and maintain knowledge of applicable compliance requirements.
Drive a vehicle for scheduled mail and courier runs.