Facilities and Operations Assistant

Zaman International•Inkster, MI

6d•$15 - $16•Onsite

About The Position

Zaman International, Hope for Humanity, is a 501(c)(3) charitable organization based in Southeast Michigan. As a leading humanitarian organization, we are dedicated to uplifting marginalized women and children, helping them meet essential needs and empowering them toward self reliance. We are seeking a highly organized and service oriented Facilities and Operations Assistant to support the daily operations of our Facilities & Business Operations Department. This position plays an essential role in coordinating facility operations, donor logistics, purchasing, recordkeeping, and administrative functions while also providing operational support to the Good Deeds Resale Store. The ideal candidate is detail oriented, adaptable, and committed to providing excellent customer service while supporting the organization's mission.

Requirements

Experience in administrative support, operations, facilities coordination, or a related field, preferably in a nonprofit environment.
Strong organizational and project coordination skills.
Excellent written and verbal communication skills.
Ability to quickly learn new responsibilities, procedures, and systems while working independently.
Strong attention to detail and accurate recordkeeping.
Ability to manage multiple priorities in a fast paced environment.
Proficiency with Microsoft Office, Google Workspace, and basic Excel.
Customer service experience required.
Ability to maintain confidential information.
Fluent in English.

Nice To Haves

Experience with purchasing, vendor coordination, facilities administration, or inventory management is preferred.
Arabic language skills are a plus

Responsibilities

Answer incoming phone calls and provide information to donors, clients, vendors, and visitors.
Schedule donor pickups and respond to general inquiries.
Monitor and manage the organization's general email inbox and voicemail, routing messages appropriately.
Communicate current organizational events, announcements, and updates to callers.
Welcome visitors with professionalism and exceptional customer service.
Coordinate daily donor pickup schedules with warehouse staff.
Prepare route paperwork and operational documents.
Maintain accurate records related to donation pickups, money cans, clothing bins, and other operational activities.
Assist with operational reporting and tracking.
Provide administrative support to the Director of Facilities & Business Operations.
Coordinate facility work orders and maintenance requests.
Maintain facility documentation, inspection records, warranties, contracts, and maintenance files.
Assist with purchasing, invoice tracking, and vendor coordination.
Maintain accurate records in NEON CRM, Clover, and other organizational databases.
Prepare reports, spreadsheets, and operational documentation.
Organize and maintain electronic and paper filing systems.
Maintain accurate records in the Excel work order log and file paperwork daily.
Print and send acknowledgment letters for new in-kind donors weekly.
Collect and file copies of in-kind donation receipts from around the warehouse.
Provide administrative support to the Retail Store management team.
Assist customers and support daily store operations as needed.
Create signage and printed materials for the store.
Provide coverage during staff breaks, shortages, or special events.
Assist with inventory tracking and reporting.
Maintain office and maintenance supply inventories.
Place approved supply orders.
Track purchases, invoices, and vendor documentation.
Assist with receiving deliveries and organizing inventory.
Support organizational events and special projects.
Assist other departments as operational needs require.
Complete administrative tasks including filing, scanning, copying, and document preparation.
Perform other duties as assigned