Fab Projects Coordinator

VIKING GROUP•Denver, CO

7d•$26 - $27

About The Position

The Fabrication Projects Coordinator manages customer quotes, orders, and fabrication projects from initial quote through final delivery. The role is a primary contact for assigned customers and coordinates with internal departments, vendors, and other stakeholders to ensure projects are accurate, efficient, and on schedule. The coordinator manages project and order issues, prepares quotes and pricing, supports production and shipping schedules, provides customer service, and reports on operations and process improvements. The position requires strong organization, attention to detail, and the ability to manage multiple priorities while supporting customer satisfaction and branch profitability.

Requirements

Associate degree in a technical field or 4–5 years of relevant industry experience.
At least 2 years of project management or project coordination experience.
At least 2 years of customer service, order management, or order entry experience.
Strong organizational and time management skills, including the ability to manage multiple projects and competing deadlines.
Excellent communication, customer service, and problem-solving skills.
Ability to coordinate effectively across customer service, production, warehouse, purchasing, and operations teams.
Strong attention to detail, particularly in quoting, pricing, order processing, and scheduling.
Ability to analyze costs, margins, and pricing to support profitability.

Nice To Haves

Experience in fabrication, manufacturing, industrial distribution, or a related industry.
Experience with JD Edwards (JDE), Hydralist, or other Viking systems.
Fabrication listing or stocklisting experience.

Responsibilities

Manage customer projects and complex orders from initial quote through final delivery, ensuring accuracy, timely completion, and customer satisfaction.
Oversee open orders, quotes, returns, claims, pricing discrepancies, expedited orders, and material substitutions through resolution.
Coordinate with internal departments, vendors, and customers to meet project requirements and deadlines.
Identify potential delays or issues and work proactively with appropriate teams to resolve them.
Negotiate material deadlines and coordinate product availability to support project schedules.
Prepare and manage customer quotes for fabrication, stocklisting, loose materials, and related products.
Calculate margins, freight costs, pipe costs, and other pricing components in accordance with established pricing strategies.
Establish and maintain accurate, consistent customer contract pricing.
Follow up on outstanding and lost quotes to identify opportunities and support customer relationships.
Balance competitive pricing with branch profitability.
Lead daily production coordination meetings to review priorities, schedules, and project status.
Develop and maintain production and load schedules in collaboration with facility management.
Monitor backorders, expected material receipts, and transportation schedules to support on-time delivery.
Coordinate product shipments based on customer requirements, delivery commitments, and transportation costs.
Work with fabrication, warehouse, customer service, and operations teams to ensure smooth order fulfillment.
Serve as the primary branch contact for assigned customers, providing updates and resolving complex issues.
Support Customer Service Representatives with escalated inquiries, order issues, and customer concerns.
Assist with customer inquiries and order entry as needed.
Maintain effective communication among customers, operations, production, and other internal departments.
Communicate company initiatives and process improvements through collaboration and departmental meetings.
Gather, analyze, and report project, order, and operational information to branch and regional management.
Identify process gaps, service challenges, and opportunities to improve efficiency and profitability.
Recommend improvements to order management, production coordination, and customer service processes.
Support company initiatives focused on operational efficiency, service quality, and customer satisfaction.