Fab Projects Coordinator
About The Position
The Fabrication Projects Coordinator manages customer quotes, orders, and fabrication projects from start to finish. The position serves as a primary point of contact for assigned customers and coordinates with internal departments, vendors, and other stakeholders to ensure projects are completed accurately, efficiently, and on schedule. The role requires strong organization, attention to detail, and the ability to manage multiple priorities in a fast-paced environment while providing excellent customer service and supporting branch profitability. The coordinator oversees project and order management, quoting and pricing, production and shipping coordination, customer communications, reporting, and process improvement. This includes managing complex orders through delivery, preparing quotes and pricing, coordinating schedules and shipments, resolving issues, and identifying opportunities to improve efficiency, service quality, and profitability.
Requirements
- Associate degree in a technical field or 4–5 years of relevant industry experience.
- At least 2 years of project management or project coordination experience.
- At least 2 years of customer service, order management, or order entry experience.
- Strong organizational and time management skills, including the ability to manage multiple projects and competing deadlines.
- Excellent communication, customer service, and problem-solving skills.
- Ability to coordinate effectively across customer service, production, warehouse, purchasing, and operations teams.
- Strong attention to detail, particularly in quoting, pricing, order processing, and scheduling.
- Ability to analyze costs, margins, and pricing to support profitability.
Nice To Haves
- Experience in fabrication, manufacturing, industrial distribution, or a related industry.
- Experience with JD Edwards (JDE), Hydralist, or other Viking systems.
- Fabrication listing or stocklisting experience.
Responsibilities
- Manage customer projects and complex orders from initial quote through final delivery, ensuring accuracy, timely completion, and customer satisfaction.
- Oversee open orders, quotes, returns, claims, pricing discrepancies, expedited orders, and material substitutions through resolution.
- Coordinate with internal departments, vendors, and customers to meet project requirements and deadlines.
- Identify potential delays or issues and work with appropriate teams to resolve them proactively.
- Negotiate material deadlines and coordinate product availability to support project schedules.
- Prepare and manage customer quotes for fabrication, stocklisting, loose materials, and related products.
- Calculate margins, freight costs, pipe costs, and other pricing components in accordance with established pricing strategies.
- Establish and maintain accurate and consistent customer contract pricing.
- Follow up on outstanding and lost quotes to identify opportunities and support customer relationships.
- Balance competitive pricing with branch profitability.
- Lead daily production coordination meetings to review priorities, schedules, and project status.
- Develop and maintain production and load schedules in collaboration with facility management.
- Monitor backorders, expected material receipts, and transportation schedules to support on-time delivery.
- Coordinate product shipments according to customer requirements, delivery commitments, and transportation costs.
- Work with fabrication, warehouse, customer service, and operations teams to support smooth order fulfillment.
- Serve as the primary branch contact for assigned customers, providing updates and resolving complex issues.
- Support Customer Service Representatives with escalated inquiries, order issues, and customer concerns.
- Assist with customer inquiries and order entry as needed.
- Maintain effective communication among customers, operations, production, and internal departments.
- Communicate company initiatives and process improvements through collaboration and departmental meetings.
- Gather, analyze, and report project, order, and operational information to branch and regional management.
- Identify process gaps, service challenges, and opportunities to improve efficiency and profitability.
- Recommend improvements to order management, production coordination, and customer service processes.
- Support company initiatives focused on operational efficiency, service quality, and customer satisfaction.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
