F&I Assistant

O'Brien Auto Team of Bloomington- Normal • Normal, IL

7d • $18 - $22 • Onsite

About The Position

O'Brien Mitsubishi is looking for a full-time Finance & Insurance (F&I) Assistant to support their busy F&I Department. This is an essential role that helps ensure every vehicle sale is completed accurately, efficiently, and on time. The ideal candidate enjoys administrative work, communicating with customers, and staying organized in a high-energy environment.

Requirements

• Excellent organization and attention to detail.
• Strong communication and customer service skills.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Comfortable working with deadlines and changing priorities.
• Professional, positive attitude under pressure.
• Strong computer and data entry skills.
• Ability to work well with customers, sales professionals, managers, and lending partners.

Nice To Haves

• Previous office, administrative, banking, finance, or dealership experience is a plus—but we're willing to train the right person.
• Calm when things get busy.
• Detail-oriented and highly organized.
• A problem solver who enjoys finding solutions.
• Friendly and professional with customers and coworkers.
• Able to handle difficult conversations with confidence and professionalism.
• Dependable and committed to accuracy.

Responsibilities

• Answer incoming phone calls for the Finance & Insurance Department.
• Organize and prepare paperwork for vehicle sales.
• Review deal jackets to ensure all required documents are complete, accurate, and properly signed.
• Obtain and process funding from banks and lending institutions.
• Work closely with the F&I Manager, sales team, and accounting department to keep deals moving.
• Communicate professionally with customers regarding paperwork and funding needs.
• Track outstanding documents and follow up as needed.
• Maintain accurate records and help ensure compliance with dealership and lender requirements.
• Assist with additional administrative duties as assigned.

Benefits

• Competitive pay: $18-$22 per hour with earning potential beyond the starting range.
• Health, dental, and vision insurance
• Supplemental insurance options
• 401(k) with company match
• Paid time off and vacation
• Employee discounts
• Paid training
• Career growth opportunities
• Stable, full-time schedule

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed