F&I Assistant

O'Brien Auto Team of Bloomington- Normal • Normal, IL

6d • Onsite

About The Position

O'Brien Mitsubishi is looking for a full-time Finance & Insurance (F&I) Assistant to support its busy F&I Department. This role is essential for ensuring vehicle sales are completed accurately, efficiently, and on time. The ideal candidate thrives in a fast-paced environment, is highly organized, detail-oriented, and excels at managing multiple priorities. This position involves administrative work, customer communication, and maintaining organization in a high-energy setting.

Requirements

• Excellent organization and attention to detail.
• Strong communication and customer service skills.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Comfortable working with deadlines and changing priorities.
• Professional, positive attitude under pressure.
• Strong computer and data entry skills.
• Ability to work well with customers, sales professionals, managers, and lending partners.
• Calm when things get busy.
• Detail-oriented and highly organized.
• A problem solver who enjoys finding solutions.
• Friendly and professional with customers and coworkers.
• Able to handle difficult conversations with confidence and professionalism.
• Dependable and committed to accuracy.

Nice To Haves

• Previous office, administrative, banking, finance, or dealership experience is a plus—but we're willing to train the right person.

Responsibilities

• Answer incoming phone calls for the Finance & Insurance Department.
• Organize and prepare paperwork for vehicle sales.
• Review deal jackets to ensure all required documents are complete, accurate, and properly signed.
• Obtain and process funding from banks and lending institutions.
• Work closely with the F&I Manager, sales team, and accounting department to keep deals moving.
• Communicate professionally with customers regarding paperwork and funding needs.
• Track outstanding documents and follow up as needed.
• Maintain accurate records and help ensure compliance with dealership and lender requirements.
• Assist with additional administrative duties as assigned.

Benefits

• Competitive pay: $18-$22 per hour with earning potential beyond the starting range.
• Health, dental, and vision insurance
• Supplemental insurance options
• 401(k) with company match
• Paid time off and vacation
• Employee discounts
• Paid training
• Career growth opportunities
• Stable, full-time schedule

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed