F&B Supervisor

Golden Acorn Casino & Travel Center•Campo, CA

1d•Onsite

About The Position

Responsible for ensuring operations of the restaurant and employee performances are in accordance with Company Policy and Procedures and Gaming regulations, on an assigned shift. This role involves enforcing performance standards, monitoring food server service, ensuring smooth and efficient operations, and maintaining the highest standards of customer service and employee relations. The position also ensures compliance with health, safety, and beverage laws, assists with scheduling and staffing, monitors job performance, provides feedback, and addresses operational deficiencies. A key aspect is promoting positive customer relations through prompt and courteous service, and reviewing/recommending actions for service employees. The role also involves handling customer complaints effectively and knowledge of local gaming laws and company policies is required. Consistent attendance is also a responsibility.

Requirements

High School diploma or GED required.
Strong interpersonal and communication skills required.
Appropriate Licenser.
Ability to read and interpret documents such as safety rules, operating and maintenance instruction, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of organization.
Ability to work with mathematical concepts.
Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Knowledge of local jurisdiction gaming laws (federal, state, compact, etc.) and attendant regulations as well as company internal controls, policies and procedures.

Nice To Haves

One to two years restaurant supervisory experience preferred.

Responsibilities

Enforces performance standards, policies and procedures as they relate to Venue operations.
Monitors Food Server service on the dining floor.
Ensures smooth and efficient operations on a continual basis.
Ensures the highest possible standards of customer service and employee relations are maintained and carried out in a fair and equitable manner.
Ensures compliance with all health and safety standards/regulations as well as all applicable beverage, federal, state and local laws/ordinances.
Assists with scheduling of employees and ensuring correct staffing levels and adjustments are made in accordance with customer needs.
Monitors job performance of all Restaurant employees and provides feedback on same to aid the employees in developing and enhancing skills.
Provides input to Management concerning operational deficiencies and areas in need of improvement.
Promotes positive Customer Relations through prompt, courteous and efficient service.
Reviews and makes recommendations and suggestions and hire, suspend, transfer, promote, evaluate, discipline and terminate all service employees in a fair and equitable manner.
Responsible for listening to, evaluating and handling Customer complaints in a way that satisfies the customer to their satisfaction.
Responsible for maintaining a consistent, regular attendance record.
Directly supervises all service employees on assigned shift.
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.