F&B Supervisor

Biltmore Hotel Limited•Coral Gables, FL

1d•Onsite

About The Position

The supervisor’s position requires strong communication skills, an ability to juggle several tasks and the willingness and ability to complete paperwork. As well as running day to day restaurant operations and maintain our level of standard service to our guests. This position requires consistent adherence to policies and procedures of the department as outlined in the Biltmore Standard Operating Procedures (BSOP’S).

Requirements

High School Diploma is required.
Minimum two years’ experience in a high volume restaurant is required
Speak, read, write and understand the English language.
Compute accurate mathematical calculations.
Provide legible communication and directions.
Perform job functions with attention to detail, speed and accuracy.
Prioritize and organize.
Think clearly, remaining calm and resolving problems using good judgment.
Follow directions thoroughly.
Understand guest’s service needs.
Work cohesively with co-workers as part of a team.
Work with minimal supervision.
Maintain confidentiality of guest information and pertinent resort data.
Use a computer keyboard and possess basic typing skills.
Possess moderate to advanced computer skills.
Work in a dynamic and constantly changing environment.
Adept to multitasking.
Must complete Safe Serve Alcohol Vending Course.

Nice To Haves

Associate’s Degree is preferred

Responsibilities

Maintain positive customer relationships to ensure 100 % customer satisfaction.
Conduct daily and monthly training meetings with staff.
Daily check of facility maintenance for cleanliness and safety issues.
Handle employee-relation issues as well as document and counsel employees.
Adhere to, explain, and maintain policies/procedures in areas.
Maintain proper manning levels.
Order of supplies.
Use of computer program Refine to maintain and update prices and descriptions.
Daily bar check to ensure that they are clean, sanitized and well stocked according to par levels.
Ensure food standards such as proper presentation, appropriate quality, portions size and timing.
Attend monthly staff meetings.
Conduct end of the month food and liquor inventory at the end of every month.
Assist manager on a day-to-day operation.
Ensure that all the employees report to work on time, groomed and in proper uniform.
Assist manager with employee training.
Other duties as assigned.