F&B Supervisor

HEI Hotels and Resorts•Baltimore, MD

10h•Onsite

About The Position

Located in the vibrant heart of downtown, the Baltimore Marriott Inner Harbor at Camden Yards offers exceptional opportunities for our valued associates. Positioned for convenience with easy access to public transit and a discounted on-site parking option, commuting is effortless. Our team members enjoy complimentary meals, uniforms, and a wide range of career advancement possibilities—allowing you to build a fulfilling career while supporting your family and loved ones. Whether you seek a full-time position or a flexible part-time role, we welcome you to become part of our close-knit family. By joining us, you’ll be part of a passionate, fun-loving team that works hard and supports each other. As a member of the HEI family, you will experience the benefits of the HEI Loves culture, which is dedicated to celebrating our associates through competitive compensation, comprehensive benefits, and generous paid time off. Beyond the basics, our associates enjoy health and wellness programs, robust retirement plans, travel benefits, product and service discounts, and much more. At the Baltimore Marriott Inner Harbor, we’re committed to supporting you every step of the way, both professionally and personally. Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Assist the Outlet Manager in the planning and management of the Restaurant, Room Service and other food and beverage outlets as appropriate in order to achieve customer satisfaction, quality service, compliance with corporate/franchise policies and procedures and federal, state and local regulations while meeting/exceeding financial goals.

Requirements

Ability to use point of sale.
Ability to lift/carry weight up to 50 pounds with or without reasonable accommodation.
Ability to push/and pull carts of products weighing up to 150 pounds with or without reasonable accommodation.
Effective verbal and written communication skills.
Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Responsibilities

Monitor servers and busperson adherence to all service standards.
Supervise service of guests, being watchful of signals from guests in need of service.
Assist manager to establish and monitor sidework duty completion.
Maintain bank to HEI Hotels and Resorts standards.
Read daily communication sheets from previous shift and prepare one for the following shift.
Check floor plan for appropriate coverage.
Check restaurant for cleanliness and set up.
Check service stands and aisle areas.
Check tables for cleanliness and proper set up.
Abide by all State, Federal and Corporate liquor requirements pertaining to serving alcoholic beverages.
Communicate daily with restaurant manager with regard to special events, house counts, etc.
Assist restaurant manager in conducting menu classes and taste panels.
Communicate both verbally and in writing to provide clear direction to staff.
Comply with attendance rules and be available to work on a regular basis.
Perform any other job-related duties as assigned.