F&B Supervisor
About The Position
This placement opportunity includes a comprehensive orientation and training program across various Food and Beverage departments. The program is designed to provide a thorough understanding of American service standards, operational management, staff training, and cost control strategies within the hospitality industry. The duration of the program is approximately 13 months, starting with a one-month orientation followed by specialized training in Restaurant Supervision (4.5 months), Cafe Supervision (3 months), and In-Room Dining Supervision (4 months). The goal is to develop individuals into capable F&B Supervisors.
Requirements
- Enrolled in a post-secondary ministerially recognized academic institution in the hospitality industry.
- Hospitality degree and at least 1 year of recent relevant work experience in the (ultra) luxury hotel industry (outside of the USA).
- 5 years recent relevant work experience in the (ultra) luxury hotel industry (outside the USA).
- Shown consistent career growth over the last years.
- Shown serious commitment to most recent employers.
Responsibilities
- Receive orientation to the company, local community, payroll, and computer systems.
- Learn American service standards and point-of-sale computer systems.
- Coordinate day-to-day operations of the restaurant, cafe, and in-room dining.
- Assist in daily pre-shift meetings and support/assist staff.
- Provide training, coaching, and mentoring to employees.
- Learn and implement upselling techniques, sidework assignment and control, and ordering procedures.
- Understand food and beverage cost control strategies, labor cost control, and staffing/scheduling procedures.
- Learn revenue reporting, employee gratuity distribution, and payroll procedures.
- Perform opening and closing duties.
- Lead and mentor junior team members.
- Oversee daily floor operations to ensure smooth and efficient service.
- Support onboarding and training of new staff.
- Delegate tasks to team members based on shift needs.
- Monitor staff performance and provide real-time feedback.
- Ensure adherence to cafe policies and standards.
- Assist in problem-solving and conflict resolution.
- Provide daily direction, support, and motivation to in-room dining associates.
- Collaborate with the Food & Beverage team for seamless communication.
- Deliver a positive and friendly attitude to all guests.
- Promptly and accurately deliver room service orders, ensuring proper presentation and quality.
- Learn all menu items, ingredients, and allergens.
- Assist in garnishing and plating meals, portioning desserts, and ladling soup.
- Follow all food handling and sanitation guidelines.
- Adhere to alcohol service laws and ABC board regulations.
- Accurately report gratuities and follow all company policies regarding tipping and compensation.
- Complete all assigned side work duties.
- Efficiently break down setups at the end of each shift and ensure proper storage and cleanliness.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
