F&B Supervisor

The Social Hub • Sebastian, FL

21h • Onsite

About The Position

Come join the future of hospitality and be the new Community Supervisor of our San Sebastián location! Your Mission, Should You Choose To Accept: As our Community / F&B Supervisor, you’ll make sure that each guest is having the best possible TSH-experience. Together with the Front of House Manager, Hotel Manager and the team of community hosts, you’ll be responsible for running and supervising every aspect of our hotel operations. Whether you’re providing a flawless welcome and check in, awesome service in our restaurant and bars or just having a chat to make their stay truly unforgettable ― you are at the forefront of our guest facing operation. As you can tell, this goes way beyond your old-school hotel duties: you are the hotel’s super-skilled connector and responsible for the hotel’s seamless and smooth running.

In Case You Don’t Know Who We Are: Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France and Spain with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global.

Requirements

• Flexible, hands-on, motivated and positive approach.
• At least 1 year of hotel experience or team leading experience.
• Helicopter view and know exactly when to be where and how to best assist the team.
• Love responsibility and handle stressful peak periods like a pro.
• Good communication skills in English.
• Hard working, responsible and have a “let’s do this!” mentality.
• Build, lead and inspire motivated, happy teams like a natural.
• Legally allowed to work in Spain.

Nice To Haves

• Speak any other languages besides English.

Responsibilities

• Supervise and work together with our front of house staff to assist our guests in all their needs.
• Provide a flawless welcome and check in.
• Provide awesome service in our restaurant and bars.
• Make great new connections.
• Spread the TSH magic!
• Know about our product offering and how to (cross-)sell these products to our guests.
• Handle any guest or team member question or complaint like a pro.
• Handle any technical issue that may occur.
• Keep an overview of all things happening at the hotel and know how to keep a cool head in sticky situations.
• Share TSH-wisdom and assist team members when they have questions or need assistance.
• Act as the internal TSH networker.
• Connect with the guest community and know exactly what's going on at all times and how to cater to their needs.
• Have fun, spread smiles and good vibes knowing that employees and guests enjoying themselves and connecting with each other is what this is all about.

Benefits

• Awesome discounts in all our properties in Europe for you, your friends and family.
• A wonderful workplace to call home, full of events, fun colleagues.
• Opportunity to work at a dynamic, multi-national company.
• Chance to learn and grow in your role with the potential for future growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed