F&B Supervisor- LEC (FT)

Hollywood Casino Lawrenceburg • Lawrenceburg, IN

7d • Onsite

About The Position

Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives. Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction. Responsible for supporting compliance to departmental budgets. Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Assists in maintenance of cost control methods and procedures by monitoring pars and inventory. Assists in the maintenance and development of procedures for food service and inspects menu items for maximum customer satisfaction. Follows established quality assurance procedures to ensure acceptable Health Department and customer service standards. Responds to guest needs and reports problems to manager. Assists manager with administrative duties, as assigned. Assists in conducting pre-shift meetings to relay pertinent information on assigned shift. Assists in cleaning and reset of Food & Beverage Outlet as necessary during assigned shift. Monitors appearance of food/beverage served and communicates deviations in accordance with established standard. Assists in cross training of team members while encouraging, reinforcing, and supporting peers and team. Maintains patron satisfaction by monitoring, evaluating, and Auditing food service offerings; initiates improvements; builds relationships with preferred patrons. Ensures the opening and closing work is fully completed. Responsible for ensuring proper checkout procedures for all staff. Provides positive communication and uses Red Carpet Training skills with every patron and co-worker. Performs duties in a safe manner; reports any potential safety hazards to management staff. Performs any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service. Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management. Maintains strict confidentiality in all departmental and company matters.

Requirements

• Must be at least 21 years of age.
• High School Diploma or GED; or two (2) years of previous customer service experience; or combination of education and experience.
• Must have excellent written and verbal communication skills; must be fluent and literate in English.
• Ability to maintain a high level of confidentiality and professionalism.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Must have the ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
• Must be proficient in Microsoft Office applications (Word, Excel, Outlook, etc.).
• Must have knowledge of kitchen/restaurant sanitation, operation, and maintenance of equipment.
• Ability to work all shifts, including nights, weekends, and holidays, as business needs dictate.
• Ability to tolerate second-hand smoke, noise, and bright lights.
• Ability to work at a fast pace in often crowded/noisy environment.
• Must meet professional appearance standards as prescribed by company policy.
• Employee is regularly required to stand; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms.
• The employee is occasionally required to walk; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.
• The employee must be able to lift and/or move up to 50 lbs.

Nice To Haves

• Five (5) years of experience in Food & Beverage preferred, but not required.
• Previous supervisory experience desired, but not required.

Responsibilities

• Providing guidance and daily supervision to staff in the department.
• Supporting and administering operational goals and monitoring achievements of performance and profit objectives.
• Adhering to scheduling and coordinating with manager regarding any concerns, with attention to guest satisfaction.
• Supporting compliance to departmental budgets.
• Demonstrating superior customer service in accordance with departmental and company standards and programs.
• Ensuring customer service standards are followed by all team members and addressing issues as they arise.
• Assisting in maintenance of cost control methods and procedures by monitoring pars and inventory.
• Assisting in the maintenance and development of procedures for food service and inspecting menu items for maximum customer satisfaction.
• Following established quality assurance procedures to ensure acceptable Health Department and customer service standards.
• Responding to guest needs and reporting problems to manager.
• Assisting manager with administrative duties, as assigned.
• Assisting in conducting pre-shift meetings to relay pertinent information on assigned shift.
• Assisting in cleaning and reset of Food & Beverage Outlet as necessary during assigned shift.
• Monitoring appearance of food/beverage served and communicating deviations in accordance with established standard.
• Assisting in cross training of team members while encouraging, reinforcing, and supporting peers and team.
• Maintaining patron satisfaction by monitoring, evaluating, and auditing food service offerings; initiating improvements; building relationships with preferred patrons.
• Ensuring the opening and closing work is fully completed.
• Ensuring proper checkout procedures for all staff.
• Providing positive communication and using Red Carpet Training skills with every patron and co-worker.
• Performing duties in a safe manner; reporting any potential safety hazards to management staff.
• Performing any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.
• Ensuring regulatory compliance within area of authority and reporting potential issues to management.
• Maintaining strict confidentiality in all departmental and company matters.

Benefits

• wellness programs designed to support our team members' financial, physical, and mental well-being
• day-one medical coverage
• 401(k) matching
• annual performance bonus
• Paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED