F&B Specialist 1

Dufry•Chicago, IL

13d•Onsite

About The Position

The Food & Beverage (F&B) Specialist at Chicago O'Hare International Airport supports daily grab-and-go food operations by maintaining product availability, freshness, and presentation. The role ensures displays are fully stocked, compliant, and visually appealing to enhance the traveler experience. The position typically reports to the F&B Manager and is classified as non-exempt under the Fair Labor Standards Act. Flexibility to work early mornings, evenings, weekends, and holidays is required due to business needs and flight schedules. The role requires food safety certification and knowledge of food safety laws, health inspection requirements, documentation practices, allergen labeling, handwashing, and cross-contamination prevention. The successful candidate understands inventory control, stock rotation, inventory systems, and basic financial measures such as labor, waste, and shrink. They use sales, waste, and inventory data to identify improvement opportunities and collaborate with Culinary and Operations teams and vendors to support timely restocking and a positive customer experience.

Requirements

At least four years of combined education and professional experience; in a technical role, requires four years of operations experience delivering merchandising and customer service programs. A bachelor's degree may count for two years of the four-year requirement.
Food safety certification, such as ServSafe or equivalent.
Knowledge of local and federal food safety laws, city and county health inspection requirements, and documentation practices.
Understanding of allergen labeling, handwashing protocols, and cross-contamination procedures.
Knowledge of inventory control and stock rotation; proficiency with inventory and stock management systems.
Basic financial and P&L awareness, including labor, waste, and shrink.
Ability to review sales, waste, and inventory data to identify improvement opportunities.
Direct, proactive communication and exceptional customer service.
Business acumen and an operations mindset to understand merchandising, inventory management, and customer experience planning in support of organizational goals.
Demonstrated understanding of F&B and retail operations, brand partners, landlord stakeholders, associates, and individual store circumstances.
Demonstrated history of creating and maintaining positive work environments.
Flexibility to work early mornings, evenings, weekends, and holidays due to business needs and flight schedules.

Responsibilities

Stock and rotate grab-and-go products according to freshness and presentation standards.
Monitor inventory levels and communicate replenishment needs to management.
Receive and verify deliveries for accuracy and proper storage.
Track expiration dates and remove outdated or non-compliant items.
Maintain clean, organized, and visually appealing displays.
Assist customers with questions, recommendations, and product information.
Complete daily temperature checks, waste logs, and inventory reports.
Support product launches, seasonal changes, and promotional displays.
Collaborate with Culinary and Operations teams and vendors to ensure timely restocking.
Follow food safety, sanitation, and airport security guidelines.