F&B Shift Lead

Churchill Downs Incorporated•Louisville, KY

About The Position

The Lead Concession Attendant ensures consistent-quality food products and provides excellent guest service. The role includes selling and delivering menu items, handling transactions in accordance with cash-handling policy, and leading concession attendants during a shift. The attendant addresses escalated guest concerns and maintains the cleanliness, stock, and operational readiness of the service area.

Requirements

Knowledge of food outlet operations.
Demonstrated management abilities in managing food outlet effectiveness.
Excellent guest-service skills and ability to adhere to company service standards.
Ability to interact with internal and external guests in a friendly and fast manner.
Ability to work in a fast-paced environment.
Oral and written communication skills.
Willingness to work flexible hours and handle high-pressure situations in an interruptive environment.
High school diploma or GED equivalent.
Able to obtain a valid Racing License.

Nice To Haves

Two years of concession or office work experience is preferred.

Responsibilities

Provide excellent service to internal and external guests and greet guests approaching the service area.
Delegate duties and assign responsibilities to staff.
Address escalated guest complaints and resolve matters as promptly as possible.
Deliver service according to company standards.
Sell and deliver menu items and handle transactions according to the cash-handling policy.
Clean and sanitize food-service equipment used to prepare and serve menu items; operate all equipment.
Maintain current knowledge of daily menus and prices.
Ensure adequate stock of products and supplies needed for service.
Complete opening and closing inventories.
Help ensure the safety and security of Team Members and guests.
Perform cleanup duties and maintain the quality appearance of the stand and equipment.