F&B SERVERS

Grand Beach Suites Hotel•Surfside, FL

25d

About The Position

The Server is primarily responsible for serving food and beverages, including taking orders, delivering items, and clearing tables. The role checks station setup and cleanliness before, during, and after shifts; answers phones; greets guests courteously; and explains specials and promotions. Servers enter orders into the MICROS system, retrieve and verify orders from the kitchen, and deliver them to guests. They must follow applicable state, federal, and company regulations when serving alcoholic beverages, including restrictions involving minors and intoxicated guests. The position also involves communicating guest requests and dietary needs to the kitchen, checking on guest satisfaction, processing payments, completing closing duties, and maintaining clean work areas and equipment. Servers are expected to provide professional guest service, follow hotel policies and safety procedures, work collaboratively with team members, and complete assigned training. Within the first 30 days, the employee must perform all activities on the New Hire Training Checklist to standard.

Requirements

Customer service experience.
Ability to work as part of a dynamic team to consistently deliver a quality product.
Ability to communicate verbally and effectively with guests and team members.
Tolerance of all cultures.
Responsible Alcohol Awareness Training Certification or equivalent.
Ability to work a flexible schedule, including weekends and holidays.
Ability to handle objects; reach with arms and hands; stand, sit, or walk for extended periods; and move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.
Ability to pull, bend, stoop, and perform upward reaching for an extended period of time.

Responsibilities

Serve food courses and alcoholic beverages to guests.
Answer questions about menu selections and explain specials or promotions.
Communicate menu questions, wait times, re-cook orders, product availability, allergies, dietary needs, and special requests to the kitchen.
Record transactions in the MICROS system at the time of order.
Retrieve orders from the kitchen, confirm accuracy, and deliver them to guests.
Check with guests to ensure satisfaction with food courses and beverages.
Maintain cleanliness of work areas, china, glassware, equipment, and the work area throughout the day.
Complete closing duties, including restocking items and turning off lights.
Present an accurate check and process guest payments.
Follow company, safety, security, liquor, and emergency procedures; report accidents, injuries, and unsafe work conditions; and complete safety training and certifications.
Maintain a clean and professional uniform and personal appearance, protect company assets, and maintain confidentiality of proprietary information.
Welcome and acknowledge guests according to Grand Beach Hotel standards, anticipate and address service needs, assist individuals with disabilities, and thank guests genuinely.
Communicate clearly and professionally and maintain positive working relationships with team members.
Support the team in reaching common goals and respond appropriately to coworkers' concerns.
Meet quality expectations and standards and maintain a consistently positive attitude while encouraging positivity among team members.
Perform duties promptly and professionally and demonstrate sensitivity and responsiveness to guest needs.
Follow the sexual harassment and hostile work environment policy in the Team Member handbook.
Report to work as scheduled and in accordance with uniform and personal appearance standards.
Apply guest-relations skills and follow hotel telephone etiquette, message, and call-handling procedures.
Promote teamwork and be polite, friendly, and helpful to guests, management, and fellow team members.
Attend appropriate hotel meetings and training sessions, remain current with hotel information and changes, and comply with hotel standards, policies, rules, and grooming requirements.
Recycle whenever possible.
Complete special projects and other duties as assigned.
Within the first 30 days, perform all activities on the New Hire Training Checklist to standard.