LEC F&B Server- No Ce- Part Time

Hollywood Casino Lawrenceburg•Lawrenceburg, IN

3d•Onsite

About The Position

PENN Entertainment is seeking a Part-Time F&B Server to join their team. This role is part of an exciting, fast-paced industry where you will work with a diverse set of coworkers driven by enthusiasm. The company is committed to career growth and providing support for team members to expand their possibilities. The Total Rewards package includes wellness programs for financial, physical, and mental well-being, with specific benefits like day-one medical coverage, 401(k) matching, and annual performance bonuses potentially varying by position. Paid time off is earned according to local policy and increases with employment length.

Requirements

Must be at least 19 years of age.
High School Diploma or equivalent preferred.
Minimum two (2) years of food server experience in a high-volume, full-service restaurant.
Must have excellent customer service and interpersonal skills.
Must be able to read, write, speak, and understand English.
Ability to maintain a high level of confidentiality and professionalism.
Must have knowledge of table service procedures and table etiquette.
Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
Available to work required schedule, which may include nights, weekends, holidays, and overtime as needed.
Ability to tolerate second-hand smoke, noise, and bright lights.
Ability to work at a fast pace in often crowded/noisy environment.
Must meet professional appearance standards as prescribed by company policy.
Employee is regularly required to stand; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms.
The employee is occasionally required to walk; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.
The employee must be able to lift and/or move up to 50 lbs.

Responsibilities

Adheres to all departmental and property policies and procedures regarding guest service standards.
Greets and welcomes each guest seated in assigned station.
Takes food and beverage orders, delivers prepared food promptly, and checks with table periodically to ensure guest satisfaction.
Maintains current and accurate information regarding menu (i.e., preparation techniques, seasonings, ingredients, and plate presentation).
Suggests items to guests based on expressed guest preferences.
Up-sells appetizers, beverages, and desserts in accordance with restaurant service standards.
Correctly enters food and beverage orders into the POS system to ensure accurate preparation of product.
Resolves service issues according to established guidelines.
Itemizes, totals, and presents check for payment to correct customers.
Assists bus persons, as necessary, in bussing, cleaning, and setting tables.
Wipes counter areas, sinks, and floors as required to maintain a clean and safe work station.
Maintains cleanliness of designated areas as directed in accordance with established health and safety standards.
Deep cleans restaurant equipment (tables, chairs, booths, soda and juice dispensers, coffee machines, etc.) as scheduled, or required; operates and maintains equipment as required in accordance with established guidelines and safety procedures.
Completes assigned side work as directed.
Knows and promotes current casino events and programs and can give guests directions to all casino areas.
Provides positive communication and uses Red Carpet Training skills with every patron and co-worker.
Performs duties in a safe manner; reports any potential safety hazards to management staff.
Performs any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.
Maintains strict confidentiality in all company matters.