F&B Manager - In-Room Dining, TDR & Banquets (65795)
About The Position
The F&B Manager oversees three operationally connected service areas: in-room dining for a 385-room hotel, employee dining for a workforce of up to 2,500 team members operating 24/7, and mobile banquet and event support across the property. The role requires leadership across luxury hotel service, high-volume employee dining, and event coordination. The Production Kitchen is the home base for in-room dining staff and supports restaurants, Grab & Go, and banquets. The Manager partners closely with the Property Executive Chef on production scheduling, culinary standards, and back-of-house coordination. The Manager is responsible for daily service execution, staffing and development, financial management, systems, guest and event-client service recovery, and compliance across all three areas. The position requires flexible scheduling, including nights, weekends, and holidays, and work across kitchen production areas, hotel corridors, and event spaces.
Requirements
- Minimum 4 years of hospitality management experience.
- Must hold ServSafe Food Handler and ServSafe Alcohol Certifications before starting the position.
- Must be able to obtain and maintain a valid Catawba Gaming License.
- Must adhere to Catawba Gaming Commission regulations and company policies and procedures.
- Must be able to work flexible schedules, including nights, weekends, and holidays.
- Must be at least 21 years of age.
- Must meet casino employment and background check requirements.
- Ability to stand and walk for extended periods and move frequently between multiple areas of the property.
- Ability to lift up to 50 pounds and frequently transport banquet equipment and supplies.
Nice To Haves
- Exposure to hotel in-room dining, employee dining, or banquet and catering operations is strongly preferred.
- Experience with hotel property management systems and room service platforms such as Hoteza, HotSOS, or equivalent is preferred.
- A catering or event management background is a strong asset.
Responsibilities
- Manage daily in-room dining operations, coordinating with the Production Kitchen on service timing, order accuracy, and 24/7 delivery.
- Oversee room service coordinators and attendants and develop schedules aligned with hotel occupancy and service demand.
- Implement and maintain Hoteza and HotSOS systems for in-room dining ordering, dispatch, and guest communication, and train team members to use them.
- Manage Team Dining Room/Employee Dining Room operations for up to 2,500 employees across 300 seats operating 24/7, ensuring hot-line readiness, cleanliness, and execution of the employee meal program.
- Coordinate with the Property Executive Chef and culinary leadership on employee dining menus, hot-line replenishment, and food quality standards.
- Lead property-wide banquet and event support, including equipment staging, mobile bar setup, linen and smallwares management, and venue-specific execution for pop-up events and the 24th Floor Lounge.
- Manage the Agilysys Catering & Sales system for event coordination, equipment tracking, and Banquet Event Order execution.
- Plan mobile equipment logistics, elevator access, and event setup timelines across the property.
- Recruit, hire, train, schedule, and develop in-room dining attendants and coordinators, team dining employees, and banquet and event servers.
- Manage labor, cost of goods sold, and supply costs across all three areas, and submit regular financial recaps to the Director of F&B.
- Maintain food safety, sanitation, and alcohol compliance standards across areas of responsibility.
- Handle feedback from in-room dining guests and banquet event clients and manage service recovery as needed.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
