F&B Manager - In-Room Dining, TDR & Banquets
About The Position
The F&B Manager oversees three operationally connected service areas at Catawba Two Kings Casino: in-room dining for a 385-room hotel, the Team Dining Room serving a workforce of up to 2,500 employees, and mobile banquet and event support across the property. The role requires leadership across luxury hotel service, high-volume employee dining, and event coordination. The Production Kitchen is the home base for in-room dining staff and also supports restaurants, Grab & Go, and banquets. The Manager partners closely with the Property Executive Chef on production scheduling, culinary standards, and back-of-house coordination. The Manager directs daily in-room dining service, employee dining operations, and banquet logistics. The role oversees team recruitment, training, scheduling, and development; manages labor, cost of goods sold, and supply costs; submits financial recaps to the Director of F&B; and maintains food safety, sanitation, and alcohol compliance. The Manager also handles guest and event-client feedback and service recovery.
Requirements
- At least 4 years of hospitality management experience.
- Must hold ServSafe Food Handler and ServSafe Alcohol Certification before starting the position.
- Must be able to obtain and maintain a valid Catawba Gaming License.
- Must adhere to Catawba Gaming Commission regulations and company policies and procedures.
- Must be able to work flexible schedules, including nights, weekends, and holidays.
- Must be at least 21 years of age.
- Must meet casino employment and background check requirements.
- Ability to stand and walk for extended periods and move frequently between property areas.
- Ability to lift up to 50 pounds and frequently transport banquet equipment and supplies.
Nice To Haves
- Experience with hotel in-room dining, employee dining, or banquet and catering operations.
- Experience with hotel property management systems and room service platforms such as Hoteza, HotSOS, or equivalent.
- Catering or event management background.
Responsibilities
- Manage daily in-room dining operations in coordination with the Production Kitchen, ensuring appropriate service timing, accurate orders, and 24/7 delivery execution.
- Oversee room service coordinators and attendants and develop schedules aligned with hotel occupancy and service demand.
- Implement and maintain Hoteza and HotSOS systems for in-room dining ordering, dispatch, and guest communication, and train team members to use them.
- Manage Team Dining Room/Employee Dining Room operations for up to 2,500 employees across 300 seats, operating 24/7; ensure hot-line readiness, cleanliness, and employee meal program execution.
- Coordinate with the Property Executive Chef and culinary leadership on employee dining menu programming, hot-line replenishment, and food quality standards.
- Lead property-wide banquet and event support, including equipment staging, mobile bar setup, linen and smallwares management, and venue-specific execution for pop-up events and the 24th Floor Lounge.
- Manage the Agilysys Catering & Sales system for event coordination, equipment tracking, and Banquet Event Order execution.
- Plan and coordinate mobile equipment logistics, elevator access, and event setup timelines across the property.
- Recruit, hire, train, schedule, and develop in-room dining attendants and coordinators, Team Dining Room team members, and banquet and event servers.
- Manage labor, cost of goods sold, and supply costs across the three areas and submit regular financial recaps to the Director of F&B.
- Maintain food safety, sanitation, and alcohol compliance standards across areas of responsibility.
- Handle feedback from in-room dining guests and banquet event clients and manage service recovery as needed.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
