Host Part-Time

Churchill Downs Incorporated•Oxford, ME

19d•Onsite

About The Position

Oxford Casino Hotel, located in Oxford, Maine, is part of Churchill Downs Incorporated and has grown significantly since its opening in 2012. The casino offers 23 table games and over 900 slot machines, along with two restaurants (Ox Pub, Oxford Express) and a 107-room hotel. The core values emphasize safety, cleanliness, compliance, and friendliness, aiming to create a positive experience for team members and guests. The F&B Kitchen Expeditor/Busperson/Server/Host is responsible for organizing and preparing food trays from the kitchen service line for server staff in the Oxford Grill. This role ensures overall guest service effectiveness in the Oxford Grill dining room, including greeting and seating guests, maintaining seating flow, and providing direction. The position also involves setting up, maintaining, and working shifts in the dining room, adhering to company standards, and ensuring an adequate supply of clean tables and beverage service. The individual must show dignity, kindness, and respect to guests and team members.

Requirements

Demonstrated record of successful interpersonal skills in regard to working with diverse people and levels of authority.
Must be able to work any shift needed.
Minimum of 18 years of age (if under 21, able to secure a gaming permit from the State of Maine until 21st birthday).
Must attain a TIPS certification according to Casino and State guidelines.
Multi-task ability and able to complete all tasks with minimal supervision and show a sense of urgency no matter what the business volume.
Demonstrated ability to communicate effectively.
Shows dignity, kindness and respect to guests and Team Members.
Ability to exert up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
Ability to reach, stand, walk, push, pull, and lift.
Required prolonged standing and walking with mobility.
Bending and reaching from a level height to 6 feet.
Ability to lift, carry, and push and pull items with no hindrance.
Normal hearing, vision, and hand/eye coordination and manual dexterity.

Responsibilities

Interpret food orders coming through kitchen printer from dining room
Organize orders for service
Prepares food trays from completed kitchen line items and organize on trays for service staff to serve
Prepares and serve appropriate side sauces with kitchen items
Keeps station and kitchen service area neat and organized
Keeps beverage service and food service trays neat, clean and organized
Maintains strict quality control on all food being served
Food is at proper temperature
Food is well presented
Proper accompaniments are in place with meals
Maintains server drop off and pick up areas of kitchen to make sure they are clean and functional. These areas include: Wine/beer service areas, Dishwasher station, Expo Station, Server Salad Station
Adheres to all Standard Operating Procedures, SOPs.
Show great teamwork with all.
Assists in the deliverance and dispensing of items ordered by guests service orders; beverages and food.
Uses equipment such as coffee and iced tea makers and soda, juice, and milk dispensers.
Is a role model for the company and responds to questions positively.
Must be detail oriented and ensure that all items are correct, perhaps hundreds of times over, in the food outlet(s).
Work with communication devices such as telephones, bulletin boards, and pagers.
Must speak with guests to maintain great guest relations and provides opportunities for loyalty to occur.
Push carts of dishes approximately 100 feet; stock plates, glasses, cups, and needed products.
Maintains confidentiality and security of relevant information.
Maintains an awareness of applicable laws and operates within those guidelines
Greets on arrival and regards on departure to Guests visiting the Oxford Grill dining room in a warm and inviting manner.
Is able to work in a fast paced, stressful environment while being calm, collected and accurate with attention to detail.
Adheres to all Standard Operating Procedures (SOPs).
Greet internal and external guests in a warm tone and smile, with eye contact. Present and maintain a professional appearance and attitude.
Work safely, with sanitation, efficiency, and with guest’s loyalty in mind.
Is a role model for the company and responds to questions positively.
Must be detail oriented and ensure that all items are correct, perhaps hundreds of times over.
Ensures and maintains cleanliness and orderliness of the host podium and ensures the dining room floor is presentable at all times.
Maintains confidentiality and security of relevant information.
Works with communication devices such as telephones, two-way radio, guest paging system, and both computerized and manual table management system.
Interacts and speaks with guests to maintain great guest relations and provide opportunities for loyalty to occur.
Demonstrated record of successful interpersonal skills in regard to working with diverse people and levels of authority.
Must be able to work any shift needed and is a minimum of 18 years of age (if under 21, able to secure a gaming permit from the State of Maine until 21st birthday)
Must attain a TIPS certification according to Casino and State guidelines.
Multi-task ability and able to complete all tasks with minimal supervision and show a sense of urgency no matter what the business volume.
Demonstrated ability to communicate effectively.
Shows dignity, kindness and respect to guests and Team Members.