F&B Hostess

Odawa Casino Resort•Petoskey, MI

21h•Onsite

About The Position

The F&B Hostess provides prompt, efficient, and friendly customer service to guests in the Fine Dining venues at Odawa Casino Resort. This role involves maintaining a positive and professional demeanor, greeting guests, managing reservations, and assisting servers to ensure an optimal entertainment experience through exceptional service. The hostess is expected to be knowledgeable about promotions and events, engage guests, and maintain the organization of the podium and menus.

Requirements

Excellent customer service skills.
Reliable and conscientious.
Strong understanding of gourmet dining atmosphere.
Must be able to meet physical requirements of bending, kneeling, and reaching, and be able to be on feet for long periods of time.
Must be able to handle busy periods during peak service times.
Must be flexible with shift and days off with the ability to work overtime, weekends, holidays, and special events, etc., as needed.
May be required to pass a skills assessment test to determine if you meet the minimum qualifications of the position.
Exposure to loud and continual noise levels and a smoke-filled environment.
Must be able to obtain a gaming license in accordance with the regulations established by the LTBB Gaming Regulatory Commission and be able to serve in the position under any other applicable law.

Responsibilities

Conducts oneself in a positive and professional manner.
Greet all guests in a friendly, open manner and provide prompt, courteous service.
Smile and make eye contact, greet, welcome and invite our guests back.
Maintain knowledge of all current and upcoming promotions and events at Odawa Casino Resort.
Engage guests with friendly conversation.
Recite daily specials.
Accommodate guest reservations.
Keep reservation book neat, organized and up to date.
Work with central reservations to accommodate guest requests.
Work with VIP hosts to accommodate our players and special requests.
Get to know guests and preferences for seating and certain menu selections.
Escort guests to table with menus; return menus to podium as needed.
Keep the podium neat and organized and inform management when supplies are needed.
Keep menus in good repair and inform management when they need to be replaced.
Utilize Restaurant yielding system.
May utilize Micros system.
Inform servers of filled or empty tables; may pour water or run for additional food items.
Assist servers as necessary.
Help resolve guest issues if requested.
Maintain professional grooming and appearance according to the established grooming and appearance policies.
Attend all meetings as required.
Complete all required training satisfactorily.
Always maintain the highest level of confidentiality.
May work at other properties as needed.
Perform all other duties as assigned within the scope of the position.