Eyewear Specialist 1

TOTAL VISION LLC • Chula Vista, CA

5d • $20 - $24 • Onsite

About The Position

Total Vision LLC is a group of optometry practices focused on delivering world-class eye-care results to patients and California communities. The Eyewear Specialist assists patients with choosing and fitting eyewear, explains lens options and insurance benefits, dispenses glasses, and supports ongoing patient needs. The role may also involve cross-training and assisting with other office roles, and performing additional job-related tasks as needed.

Requirements

• High school diploma or GED, and two to three years of related experience and/or training, or an equivalent combination of education and experience.
• Bilingual in English and Spanish.
• Excellent customer-service skills.
• Strong relationship-building and sales skills, including the ability to educate patients on options.
• Ability to work as a team member and communicate effectively with coworkers, supervisors, and managers.
• Knowledge of relevant computer software, including manufacturing, payroll, spreadsheet, inventory, order-processing, project-management, word-processing, and electronic-mail software.
• Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals; write routine reports and correspondence; and speak effectively before groups of customers or employees.
• Flexibility with the work environment.
• Ability to sit for long periods, read a computer screen for long periods, reach, and lift up to 20 pounds.
• Manual dexterity and eye-hand coordination.
• Ability to travel to other practices as needed.

Nice To Haves

• Experience in edging, finishing, and surfacing in an optical lab.

Responsibilities

• Assist patients with selecting appropriate frames and lenses.
• Educate patients about options for clear lenses, sunglasses, and other eyewear needs.
• Ensure proper fitting and measurements for single-vision, bifocal, progressive, and other lens types.
• Explain the benefits of having multiple pairs of glasses for different eye-care needs.
• Verify patient insurance and explain coverage benefits.
• Dispense glasses and explain adjustment to new prescriptions and lens types.
• Help patients with eyewear repairs and adjustments.
• Return patient calls promptly and inform patients of delays with purchased eyewear.
• Assist with other tasks that need to be completed in the office and cross-train to support other roles as needed.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED