Eyewear Specialist 1
About The Position
Total Vision LLC is seeking an Eyewear Specialist 1 to support patients at its optometry practice in Chino Hills, California. The role assists patients in choosing frames and lenses, explains eyewear options, takes measurements, dispenses glasses, and helps with repairs and adjustments. It also includes verifying insurance benefits, following up on patient calls and eyewear delays, and cross-training to assist with other office roles as needed. The position is full-time and hourly, with a listed pay range of $20.00–$24.00 per hour. The role may require travel to other practices and after-hours projects as needed. The position is subject to inside environmental conditions and requires the ability to sit and read a computer screen for extended periods, reach, and lift up to 20 pounds. Hand dexterity and eye-hand coordination are important.
Requirements
- High school diploma or GED, and two to three years of related experience and/or training, or an equivalent combination of education and experience.
- Excellent customer service skills and the ability to exceed patient expectations.
- Strong relationship-building and sales skills, including the ability to educate patients about options and support successful purchases.
- Ability to work as a team player and communicate effectively with coworkers, supervisors, and managers.
- Ability to read and interpret documents, write routine reports and correspondence, and speak effectively before groups of customers or employees.
- Ability to be flexible with the work environment.
- Ability to sit for long periods, read a computer screen for long periods, reach, and lift up to 20 pounds.
- Hand dexterity and eye-hand coordination.
Nice To Haves
- Lab experience in edging, finishing, and surfacing.
- Optical experience is preferred.
Responsibilities
- Assist patients with selecting frames and lenses appropriate to their needs.
- Educate patients about options for clear lenses, sunglasses, and other eyewear needs.
- Ensure proper fit and take measurements for single-vision, bifocal, progressive, and other lens types.
- Explain the benefits of owning multiple pairs of glasses.
- Verify patient insurance and explain available benefits.
- Dispense glasses and explain adaptation to new prescriptions and lens types.
- Help patients with eyewear repairs and adjustments.
- Return patient phone calls promptly and inform patients of delays with purchased eyewear.
- Assist with other tasks required in the office and cross-train to support other roles as needed.
- Travel to other practices as needed and assist with after-hours projects as needed.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
