Entry level EyeCare Advisor- LensCrafters Hunt Valley

EssilorLuxottica Group•Cockeysville, MD

13d•$18 - $26

About The Position

The EyeCare Advisor creates exceptional value for customers by delivering the LensCrafters Experience and ensuring patients receive high-quality optometric care. The role supports store performance by communicating the brand story, executing a strong patient experience, and connecting the doctor’s office and retail functions. The advisor welcomes and assists customers, explains paperwork, tests, products, and services, reviews prescriptions and patient information, supports appointment scheduling, and handles patient records in accordance with HIPAA. The position also processes contact lens orders and shipments, operates the point-of-sale system, handles payments, explains processing and delivery times, and helps maintain store displays and a safe work environment. In the retail area, the advisor describes lens and frame features and helps customers select products suited to their vision, lifestyle, and budget. In the doctor’s office, the advisor performs pre-examination testing, explains measurements, coaches patients on contact lens care and handling, maintains and disinfects contact lens inventory, and provides clinical support to the Optometrist as needed.

Requirements

High school graduate or equivalent.
Strong customer service skills, both internal and external.
Knowledge of current fashion trends.
Strong communication and listening skills.
Problem-solving ability.
Familiarity with cash registers, computers, and calculators.
Organizational skills.
Sales skills.
Strong basic math skills.
Knowledge of office and store merchandise.

Nice To Haves

Previous experience in customer service, retail, and/or optical.
Strong interpersonal skills.

Responsibilities

Greet customers promptly and answer telephone calls in a friendly, courteous manner.
Explain required paperwork, tests, products, and services.
Review prescriptions and patient information carefully, identify special needs, and consult with the Optician, Managing Doctor, or Retail Management when necessary.
Respond patiently and courteously to indecisive or difficult customers and patients.
Perform accurate, thorough work despite time pressure and customer volume.
Identify unsatisfied customers and act quickly to resolve concerns.
Use appointment scheduling procedures and computer systems.
Handle and file patient records in an organized manner in accordance with HIPAA.
Place contact lens orders, process shipments, and submit invoices for payment.
Operate the POS system accurately, entering customer, patient, and prescription information.
Collect payments and provide correct change while following company security procedures for transactions including credit cards, layaways, discounts, insurance, and coupons.
Explain one-hour processing and expected delivery times to customers.
Maintain the store’s appearance and ensure visual displays follow company guidelines.
Maintain a safe working environment for associates and patients.
Communicate changes in store promotions and use appropriate graphics and point-of-purchase materials.
Describe product features and benefits and help customers select frames and lenses suited to their vision, lifestyle, and budget.
Perform pre-examination testing accurately, explain measurements, and answer patient questions.
Coach patients on contact lens care and handling.
Maintain and disinfect contact lens inventory and provide clinical support to the Optometrist as needed.