EyeCare Advisor

EssilorLuxottica Group•Torrance, CA

7d•$20 - $28•Onsite

About The Position

The EyeCare Advisor creates exceptional value for customers by delivering the LensCrafters Experience and ensuring patients receive high-quality optometric care. The role supports store performance by communicating the brand story, executing a seamless patient experience, and connecting the doctor’s office and retail functions. The position involves welcoming and assisting customers, explaining paperwork, tests, products, and services, reviewing prescriptions and patient information, resolving customer concerns, scheduling appointments, maintaining patient records in accordance with HIPAA, processing contact lens orders and shipments, and accurately using the point-of-sale system. The EyeCare Advisor also helps maintain store appearance and safety and communicates changes to promotions. In the retail setting, the advisor describes lens and frame features and helps customers select products suited to their vision, lifestyle, and budget. In the doctor’s office, the advisor performs pre-examination testing, explains measurements, guides patients on contact lens care and handling, maintains and disinfects contact lens inventory, and provides clinical support to the Optometrist as needed.

Requirements

High school graduate or equivalent.
Strong customer service skills, both internal and external.
Knowledge of current fashion trends.
Strong communication and listening skills.
Problem-solving ability.
Familiarity with cash registers, computers, and calculators.
Organization skills.
Sales skills.
Strong basic math skills.
Knowledge of office and store merchandise.

Nice To Haves

Previous experience in customer service, retail, and/or optical.
Strong interpersonal skills.

Responsibilities

Greet customers promptly and answer telephone calls in a friendly and courteous manner.
Explain required paperwork, tests, products, and services.
Review prescriptions and patient information carefully; identify special needs and consult the Optician, Managing Doctor, or Retail Management when necessary.
Show patience and courtesy to indecisive or difficult customers and patients.
Perform work accurately and thoroughly despite time pressure and customer volume.
Identify unsatisfied customers and act quickly to resolve their concerns.
Use appointment-book and scheduling procedures and operate computers and related systems.
Handle and file patient records in an organized and efficient manner in accordance with HIPAA.
Place contact lens orders, process shipments, and submit invoices for payment.
Accurately use the POS system to enter customer, patient, and prescription information and process payments according to company security procedures.
Explain one-hour processing and expected delivery times to customers.
Maintain the store’s appearance and ensure visual displays follow company guidelines.
Maintain a safe working environment for associates and patients.
Respond to changes in store promotions by communicating with staff and updating graphics and point-of-purchase materials.
Describe the features and benefits of lenses and frames and assist customers in choosing products suited to their vision, lifestyle, and budget.
Perform pre-examination testing accurately, explain measurements, and answer patient questions.
Coach patients on contact lens care and handling using clinical and product knowledge.
Maintain and disinfect contact lens inventory and provide clinical support to the Optometrist as needed.