Extra Help Assistant /Weekend Peer Supervisor

University of Arkansas • Little Rock, AR

5d • Onsite

About The Position

The Extra Help Assistant/Weekend Peer Supervisor serves as a member of the library Operations staff, and is primarily responsible for providing customer service assistance to a diverse group of library patrons, maintaining a high level of professionalism. The Weekend Peer Supervisor has a higher level of responsibility than the typical Peer Consultant, as this person opens/closes the building, and supervises operations. This position is governed by state and federal laws and agency policy.

Requirements

• The formal education equivalent of a high school diploma.
• Experience with Microsoft Office and other computer applications.
• Ability and willingness to work evening and weekend shifts
• Excellent customer service and communication skills
• Ability to exhibit patience, empathy, and enthusiasm when working with patrons
• Ability to understand and read Library of Congress (LOC) call number sequences
• Ability to work and communicate with library patrons and staff effectively
• Minimal knowledge of computers and their applications
• Aptitude for learning new technologies
• Ability to work in a diverse and inclusive environment.

Nice To Haves

• Supervisory Experience
• Experience in a library environment

Responsibilities

• Open/close the library building for weekend shifts
• Staff the service desk, answer directional, routine circulation/reference questions, and provide basic support in the use of library resources
• Supervises peer consultants
• Assist library users with equipment such as computers, microform readers, and printers/copiers
• Check materials/equipment in and out using the Alma/Primo integrated library system
• Maintain poise when confronted with complaints, disputes, or problem patrons
• Maintain awareness and reports any situations that may require the attention of full-time staff, Public Safety, or Facilities Management
• Attend and actively participates in scheduled training sessions and staff meetings
• Perform other duties as assigned

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED