Extra Help Assistant / Ops - Peer Consultant
University of Arkansas System•Little Rock, AR
•Onsite
About The Position
The Extra Help Assistant / Ops - Peer Consultant serves as a member of the library Operations staff, and is primarily responsible for providing customer service assistance to a diverse group of library patrons, maintaining a high level of professionalism. Other duties might include shelving, shifting, and assisting in the maintenance of the library materials. This position is governed by state and federal laws and agency policy.
Requirements
- The formal education equivalent of a high school diploma.
- Must be enrolled in classes at UA Little Rock.
- Experience with Microsoft Office, Google applications, and other computer applications.
- Excellent customer service and communication skills
- Ability to exhibit patience, empathy, and enthusiasm when working with patrons
- Ability to understand and read Library of Congress (LOC) call number sequences in order to shelve books
- Ability to work and communicate with library patrons and staff effectively
- Minimal knowledge of computers and their applications
- Aptitude for learning new technologies
Nice To Haves
- Experience in a library environment.
Responsibilities
- Staff the service desk, answers directional, routine circulation/reference questions, and provides basic support in the use of library resources
- Assist with Reserves and circulation of Reserve materials
- Assist library users with equipment such as computers, microform readers, and printers/copiers
- Check materials/equipment in and out using the Alma/Primo integrated library system
- Maintain poise when confronted with complaints, disputes, or problem patrons
- Maintain awareness and reports any situations that may require the attention of full-time staff, Public Safety, or Facilities
- Attend and actively participates in scheduled training sessions and staff meetings
- Performs other duties as assigned
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
