External Communications Director
About The Position
The External Communications Director will lead communications strategy and execution primarily for Global Payments’ Small and Medium-sized Business (SMB) line of business. The role supports SMB business objectives, market positioning, and growth priorities, while advancing the company’s communications strategy and helping build understanding and credibility across audiences. Reporting to the Vice President, External Communications, this person will serve as a trusted communications advisor to SMB leadership and collaborate with Corporate Communications colleagues. The ideal candidate is an exceptional communicator with business acumen, executive presence, and a passion for storytelling. They should be comfortable navigating complex situations, working in a fast-paced environment, and managing competing priorities.
Requirements
- 10–15 years of experience in public relations, corporate communications, or external communications.
- Experience supporting large-scale B2B organizations.
- Strong media relations background with a track record of generating meaningful coverage and executive visibility.
- Exceptional writing, editing, and storytelling skills across multiple formats and channels.
- Outstanding executive presence and the ability to advise senior leaders with confidence and credibility.
- Ability to remain calm, thoughtful, and solution-oriented during high-pressure situations.
- Strong strategic thinking and business acumen.
- Flexible, adaptable, and comfortable managing competing priorities in a dynamic environment.
- Collaborative mindset with the ability to influence across functions and levels.
Responsibilities
- Develop and execute integrated external communications strategies supporting SMB business objectives, market positioning, and growth priorities.
- Serve as a strategic communications advisor to SMB executives and business leaders.
- Drive proactive media relations and build relationships with key business, technology, payments, and trade media.
- Identify and secure speaking opportunities, awards, industry recognition programs, and executive visibility opportunities.
- Create thought leadership platforms that showcase Global Payments’ innovation, expertise, and market leadership.
- Develop messaging, narratives, communications plans, media materials, bylined articles, keynote remarks, and executive content.
- Partner with Internal Communications to ensure consistency between employee and external storytelling.
- Collaborate with Brand, Marketing, and Product teams to align communications activities with business initiatives and campaigns.
- Monitor industry trends, competitive activity, and emerging issues that may affect business priorities or reputation.
- Measure communications outcomes and provide insights to inform future strategy.
- Manage communications programs from strategy through execution and measurement.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
