EXPRESS SERVICE REPRESENTATIVE
About The Position
The Express Service Representative determines the need for vehicle repairs by asking customers about vehicle performance and visually inspecting vehicles in accordance with dealership policies and applicable state and federal law. The role includes reviewing vehicle history and recommended maintenance intervals, estimating maintenance costs, and preparing itemized work orders. Representatives are expected to work cooperatively with colleagues and provide courteous, professional, nondiscriminatory service to the public. Vehicles may be driven or moved as part of the job, and chemical exposure is possible as a regular part of the work. Employees must complete hazard communication training, use chemical inventories and safety data sheets, and use required personal protective equipment.
Requirements
- Ability to perform work accurately and thoroughly.
- Ability to actively listen to, convey, and understand others’ comments and questions.
- Ability to meet customer needs while following company procedures.
- Ability to be truthful and maintain credibility in the workplace.
- Ability to complete assigned tasks under stressful situations.
- Must use required personal protective equipment, including leather-topped, rubber-soled shoes.
Responsibilities
- Walk around the vehicle with the customer, check its history, and explain recommended maintenance service interval items.
- Estimate maintenance costs and prepare itemized work orders listing parts and labor costs.
- Work cooperatively and positively with all personnel.
- Follow company policies on nondiscrimination and harassment.
- Treat members of the public courteously and without discrimination, maintaining a professional demeanor.
- Drive or move vehicles as part of the job.
- Attend hazard communication training and use the chemical inventory list, material safety data sheets, and required personal protective equipment.
- Properly use leather-topped, rubber-soled shoes.
Benefits
- Medical, dental, and vision coverage
- Long-term disability insurance
- Voluntary life insurance
- Illness, cancer, and accident insurance
- 401(k) with company contribution
- Discounts on McCurley wear, auto purchases, auto parts, and auto services at McCurley locations
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
