Express Service Lane - Travel-Intensive Role
MSX International•Seattle, WA
•$65,000 - $80,000•Onsite
About The Position
The Express Service Consultant is responsible for professionally delivering and installing MSX Express Service solutions at assigned dealerships. The role involves building and maintaining direct relationships with designated dealers and, where applicable, OEM field organizations. The consultant also assists with Dealer Launch Meetings and Dealer Workshop Meetings. This is a field-based, travel-intensive position requiring availability and willingness to travel 80% of the time.
Requirements
- Must be available and willing to travel 80% of the time.
Responsibilities
- Install the Basic and/or Advanced Express Service program according to MSX program documentation.
- Conduct Basic and/or Advanced dealer consultations according to MSX program documentation.
- Conduct Basic and/or Advanced dealer sustainment visits according to MSX program documentation.
- Train dealership staff according to MSX program documentation.
- Provide dealership phone follow-up support.
- Complete dealer action plans in a timely and comprehensive manner.
- Implement best-practice Express Service processes, including customer appointments, reception and greeting, workshop scheduling, repair processes, productivity and efficiency, quality control, invoice preparation, vehicle delivery, and post-repair follow-up calls.
- Maintain adequate contact with OEM national and regional personnel.
- Submit monthly field detail reports.
- Submit weekly time cards and expense reports.
- Assist with Dealer Launch Meetings and Dealer Workshop Meetings.
Benefits
- A car allowance for work usage only.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
