Express Service Lane - Travel-Intensive Role

MSX International • Seattle, WA

3d

About The Position

The Express Service Consultant is responsible for the professional delivery and installation of MSX Express Service solutions. The role develops and maintains relationships with assigned dealerships and, where applicable, OEM field organizations, and assists with dealer launch and workshop meetings. It includes installing and sustaining Basic and/or Advanced Express Service programs, consulting with dealers, training dealership staff, and providing phone follow-up support. The position requires travel approximately 80% of the time.

Responsibilities

• Install Basic and/or Advanced Express Service programs according to MSX program documentation.
• Conduct Basic and/or Advanced dealer consultations and sustainment visits according to MSX program documentation.
• Train dealership staff according to MSX program documentation.
• Provide dealership phone follow-up support.
• Complete dealer action plans in a timely and comprehensive manner.
• Implement best-practice Express Service processes, including customer appointments and reception, workshop scheduling, repair processes, productivity and efficiency, quality control, invoice preparation, vehicle delivery, and post-repair follow-up calls.
• Maintain appropriate contact with OEM national and regional personnel.
• Submit monthly field detail reports.
• Submit weekly time cards and expense reports.
• Assist with dealer launch meetings and dealer workshop meetings.
• Develop and maintain relationships with assigned dealers and applicable OEM field organizations.
• Be available and willing to travel 80% of the time.

Benefits

• Car allowance for work usage only

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed