Kendall Toyota Express Service Advisor
About The Position
Kendall Auto Group is one of the largest family-owned and operated dealers in the Pacific Northwest and a premier employer in Eugene. We are looking for an Express Service Advisor to join our Service team. At Kendall Toyota of Eugene, our Service Department is a fast-paced environment serving clients throughout the community. Our goal is to have lifelong service customers and we trust our Advisors to be the first contact of Kendall in our service departments. We are looking for candidates who have high-level customer service experience, those who can demonstrate time management, strong work ethics, and strong communication skills. The ability to make recommendations and prioritize items in order of importance for our customers is key. Duties will include interfacing with customers, technicians, and salespersons to identify and sell vehicle repairs and maintenance, verifying work was properly performed and diagnosed, researching vehicle history to make educated recommendations, inputting and maintaining customer information, complete work tasks in an efficient and organized manner, using telephone, email, and chat systems to communicate with customers throughout the day, and scheduling service appointments.
Requirements
- High level customer service experience
- Demonstrated time management skills
- Strong work ethics
- Strong communication skills
- Ability to make recommendations and prioritize items in order of importance for customers
- Valid driver's license
- Good driving record
Nice To Haves
- Knowledge of automobile repair and maintenance
- 2 years of service writing experience
Responsibilities
- Interfacing with customers, technicians, and salespersons to identify and sell vehicle repairs and maintenance
- Verifying work was properly performed and diagnosed
- Researching vehicle history to make educated recommendations
- Inputting and maintaining customer information
- Completing work tasks in an efficient and organized manner
- Using telephone, email, and chat systems to communicate with customers throughout the day
- Scheduling service appointments
Benefits
- Competitive pay plan / no cap on earnings
- Substantial bonus program
- Career path development opportunities
- Competitive paid time off
- Shop Manager on-site for assistance
- Fair dispatching and teamwork environment
- Large loyal customer base
- Experienced and loyal service technicians
- Clean/Safe shop with the equipment you need to get the job done
- Discounts on parts, service and vehicle purchases for you and your immediate family
- Medical, Dental and Vision insurance
- Paid Life insurance
- 401(k) plan with Fidelity
- Accident and Illness supplemental plans
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
