Express Lane Service Advisor

Apple Chrysler Dodge Jeep Ram•Shakopee, MN

11d•$42,000 - $90,000•Onsite

About The Position

Apple Autos is seeking a highly-driven Automotive Quick Lube Advisor to join our team, no experience necessary. Our dealership has been rated a Top Minnesota Workplace in the Star Tribune for the last 5 years, and we’re looking to add a passionate problem-solver to our winning team and help us continue a legacy of excellence. Apple Autos believes in The Value of our people and The Value of ongoing improvement therefor we offer training programs, tuition reimbursement, and career growth and development opportunities.

Requirements

Valid driver’s license and ability to pass preemployment drug test and background check.
Professional attitude and appearance.
Basic computer skills.
Ability to handle pressure.

Nice To Haves

Previous light duty repair and maintenance preferred, but not required.

Responsibilities

Greet customers, obtain customer and vehicle data.
Determine nature of desired service and/or complaint. Consult vehicle file. Promote the sales of labor, parts, and accessories without losing sight of the fact that you are a quick lane advisor to the customer.
Write clear and precise repair instructions on the repair order for the technician.
Provide estimate for labor and parts. If cost of service cannot be established during reception, leave open and contact customer for approval.
Establish method of payment when writing up the repair order with the customer, also time promised. Obtain customer’s signature on RO.
Utilizes Quick Lane processes and policies to ensure customer satisfaction and efficient and effective service operations.
Responsible for other duties assigned and/or required by business needs.