Express Service Advisor

Swickard Ravenna, LLC, d/b/a Volvo Cars of Seattle • Seattle, WA

2h • $55,000 - $80,000 • Onsite

About The Position

Swickard Auto Group is a hospitality company that happens to sell and service cars. We believe the best guest experiences start with the best employee experiences. That's why we've grown to 40+ rooftops across the West Coast, Alaska, and Hawaii while maintaining a culture built on one simple idea: do right by people, every time. At Volvo Cars Seattle, you're representing a brand built on safety, thoughtful design, and a genuine respect for people. That's a natural fit for someone who leads with hospitality. Express service is where first impressions are made and lasting relationships are built. Volvo Cars Seattle is a store with strong brand loyalty, a guest base that values quality, and a team committed to delivering a hospitality experience that goes well beyond the service lane. We'll invest in your training, your growth, and your career -- from day one. If you're organized, people-first, and ready to grow into one of the most guest-facing roles in the dealership -- this is where you start.

Requirements

• Proven success and experience in a guest-facing, service, hospitality, or coordination role
• Strong organizational skills -- able to manage multiple moving pieces without losing accuracy or composure
• Clear, confident communicator with guests, technicians, and teammates
• Comfortable coordinating logistics -- loaner vehicles, internal inventory, scheduling -- with attention to detail
• Tech-savvy -- comfortable learning DMS platforms and digital communication tools
• Valid driver's license with a clean driving record
• A hospitality mindset -- you treat every guest interaction like it matters, because it does

Nice To Haves

• Service advisor or automotive experience preferred -- but not required
• No automotive experience is required

Responsibilities

• Greet and check in guests for express service with warmth, efficiency, and professionalism
• Communicate service needs, timelines, and updates clearly -- keeping guests informed and at ease throughout the process
• Coordinate loaner vehicle logistics -- scheduling, check-out, check-in, and condition documentation -- so every transition is seamless for the guest
• Manage internal inventory movement, ensuring vehicles are tracked, staged, and ready when guests need them
• Partner with technicians and service management to keep the express lane moving efficiently
• Identify and present additional service recommendations that protect guest safety and vehicle value
• Maintain accurate records in the DMS and follow all documentation standards
• Contribute to a service environment where every guest leaves feeling taken care of -- not just checked off a list

Benefits

• Income potential of $55,000 - $80,000+ annually
• Paid training program -- we'll build your automotive knowledge from the ground up if needed
• Medical, dental, and vision insurance
• Life insurance and supplemental coverage options
• Paid time off and paid holidays
• Clear career path -- express advisors grow into full service advisor and service management roles
• Employee vehicle purchase and service discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed