Express Service Advisor

Chapman Chevrolet • Tempe, AZ

3d • Onsite

About The Position

Chapman Chevrolet is looking for an Express Service Advisor to join our team! As an Express Service Advisor, you will educate customers on the value of routine maintenance and repairs, recommend services, and keep customers updated throughout the service process, ensuring each customer leaves the dealership satisfied with their experience. You will work closely with customers, other Express Service Advisors and a team of Express Technicians, and will report to the Service Director. Come join our team!

Requirements

• At least 1 year of customer service or sales experience is required
• Excellent interpersonal and customer service skills, both in person and over the phone
• Strong time management and organizational skills
• Demonstrated ability to achieve sales goals
• Must have a valid driver’s license and clean driving record
• Must pass a pre-employment background check and drug screen

Nice To Haves

• Prior automotive service advisor/writer experience is a plus

Responsibilities

• Schedule, confirm and prepare for customer appointments, ensuring an efficient service experience
• Determine vehicle needs based on customer feedback, vehicle inspection, and current mileage
• Write repair orders for customers, including cost and time estimates, with full transparency
• Obtain customer authorization for recommended services and collect payment
• Communicate regularly with technicians and parts associates to ensure timely completion of work
• Follow-up with customers on the status of their vehicle and satisfaction of service

Benefits

• Attractive commission pay plan
• Potential to earn $78,000+ per year based on sales
• Ongoing training and growth opportunities
• Supportive team environment
• Employee/Family Discounts on vehicle purchases and services
• Volunteer Opportunities
• Comprehensive Health Coverage (medical, dental, and vision plans)
• Onsite Nurse Practitioners
• Flexible Spending Accounts (FSAs)
• Affordable Life and Disability Insurance
• Employee Assistance Program (EAP)
• 401(k) Retirement Plan with competitive matching contributions
• Generous Paid Time Off (PTO)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed