Export Traffic Analyst
About The Position
MSC USA is seeking candidates interested in a career in logistics, offering a diverse environment and the opportunity to grow while connecting the world. This role provides hands-on experience in moving shipments and gaining industry knowledge with the largest shipping line globally. The position involves assisting clients with shipment inquiries, providing excellent customer service, accurately recording interactions, and resolving customer issues. The role requires reaching out to other departments to fix discrepancies and escalating complex issues when necessary. It also involves anticipating problems and providing additional information to enhance the customer experience. The position is strictly on-site, requiring presence in the office five days a week, Monday to Friday.
Requirements
- Bachelor’s degree preferred or equivalent experience
- Excellent written and verbal communication skills
- Strong attention to details
- Organized, efficient, and able to manage time effectively
- Strong customer service mindset, focused, and responsive
- Ability to work under tight deadlines
- Works well as part of a team
- Knowledge of MS Excel with the ability to learn new software
- Authorization to work in the U.S
Nice To Haves
- Prior experience in supply chain, transportation, shipping, logistics, freight forwarding, customer service, etc.
Responsibilities
- Assists clients with any questions or concerns they might have with their shipments.
- Provides excellent customer service to achieve client satisfaction.
- Accurately records and logs interaction with customers to ensure data integrity for management reports and maintains productivity and service levels standards.
- Answers phone calls and emails in a timely, professional, and effective manner; Observes corporate guidelines when addressing customer inquiries regarding shipments.
- Ensures that appropriate action is taken to resolve customers’ problems and concerns; Exhausts all available tools to ensure customer’s needs are satisfied within first communication.
- Reaches out to respective departments outside of Export Traffic Customer Service to amend and fix any discrepancies.
- Escalates unique or complex issues to the appropriate supervisor for resolution when necessary.
- Anticipates potential problems before they arise as well as having problem solving skills to solve any unforeseen issues; Goes the extra mile providing additional information to enhance customer’s experience.
- Performs other duties, as assigned.
Benefits
- Health Insurance
- Dental & Vision Insurance
- Life Insurance: one-time annual salary up to $50,000
- Long Term Disability Insurance
- Paid Parental Leave
- Business Travel Insurance
- Flexible Spending Accounts - (Health, Dependent Care, Transit/Parking)
- Supplemental Life, Accident, Critical Illness and Hospital Indemnity Plans
- Short Term Disability Insurance
- 401K Plan – 3% Safe Harbor Contribution with option for additional 3% employer match.
- Wellness Program initiatives / Free MSC Partner Subscriptions with Calm
- Partner Discount Programs with MSC Cruises, Apple, Dell, Nissan, Whirlpool, AT&T, Pets Best and others.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
