Export Supervisor

JAS•Seattle, WA

2d•Onsite

About The Position

Manage and oversee the export department to ensure the movement of freight out of the country via Air & Ocean, in accordance with organizational policy and procedure, and to comply with relevant local, country and international law and process. This role involves managing and developing efficient work flows, identifying and solving problems, utilizing reports to manage workload, and communicating with export-related authorities, customers, and suppliers. The position also involves initiating and implementing changes to increase organizational effectiveness, ensuring staff have necessary training and resources, and managing the end-to-end Air Freight Export processes. The Export Supervisor serves as an escalation contact for customer Air Export shipments, is responsible for financial aspects and results, and drives KPIs to ensure customer satisfaction. Additionally, this role involves supervising staff, including hiring, coaching, training, and developing subordinate staff, assigning work, setting deadlines, reviewing work, and managing performance. The supervisor represents the company in relationships with customers, suppliers, and competitors.

Requirements

Excellent organizational and time management skills
Excellent written and verbal skills
Strong computer skills including Microsoft Office suite (desirable)
Detail oriented, able to multitask and meet deadlines
Self-motivated, able to work in a team and independently
Understanding of regulatory compliance with export rules and regulations
High School Diploma or GED.
5+ years Air/Ocean export experience in a freight forwarding environment.
2+ years’ experience supervising and developing staff.
Strong customer service skills and outgoing personality.
Understanding Export Compliance Regulations.
Possess working knowledge of accessing and using standard PC applications (i.e. Word, Excel, PowerPoint, Microsoft Outlook, Internet).

Nice To Haves

Bachelor's degree preferred or equivalent experience.
Cargowise Experience is strongly preferred.

Responsibilities

Manage and develop efficient and effective flow of work to attain optimum efficiency and productivity of department
Identify the existence and cause of problems and solutions to correct
Utilize reports to quantify and prioritize workload
Manage communication with export related authorities, customer and suppliers in all relevant countries as necessary to ensure efficient, positive and lawful relations, support and activities
Initiates, promotes, supports and implements change in order to increase organizational effectiveness
Ensure staff have the training and resources necessary to perform their jobs
Manages, oversees, and performs supervisory tasks to direct and control activities performed to effectively manage the end to end Air Freight Export processes
Serves as the escalation contact for customer’s AExport shipments; responsible for the financial aspects and results; sets, communicates, and drives KPIs to ensure customer satisfaction
Supervises staff; responsible for hiring, coaching, training, and developing subordinate staff.
Assigns work, sets completion dates, reviews work, and manages performance in accordance with organizational policies, procedures, and performance management processes
Represent the company as appropriate in its relationships with major customers, suppliers, competitors, commercial etc.