Export Logistics Specialist

Quaker Houghton • Conshohocken, PA

62d

About The Position

Manage the complete order-to-cash process for assigned international customers and intercompany affiliates. Receive, validate, enter, and monitor customer purchase orders in JDE. Ensure accurate pricing, product availability, delivery terms, and customer master data. Maintain proactive communication regarding order status, shipment schedules, and potential supply issues. Resolve order discrepancies, delivery concerns, and billing issues. Coordinate international shipments in compliance with export regulations and company policies. Prepare and review export documentation, including Commercial Invoices, Packing Lists, Certificates of Origin, Dangerous Goods Documentation, Export Declarations, Bills of Lading, and Letters of Credit documentation (when applicable). Collaborate with freight forwarders, customs brokers, and logistics service providers. Ensure compliance with Incoterms and customer-specific shipping requirements. Manage supply relationships with regional affiliates and manufacturing locations. Coordinate order fulfillment between production sites and affiliated companies. Monitor inventory availability and allocation for intercompany demand. Support global planning and supply chain alignment initiatives. Facilitate issue resolution related to product availability, transportation, and delivery performance. Build and maintain professional relationships with customers, sales teams, and internal stakeholders. Serve as the primary customer-facing contact for export order management activities. Support customer onboarding and account maintenance processes. Participate in customer reviews and continuous improvement initiatives. Work closely with Production Planning, Supply Planning, Logistics, and Warehousing teams. Manage product allocation during supply constraints. Monitor shipment execution and delivery performance. Escalate potential service disruptions and develop mitigation plans. Ensure compliance with export control regulations, customs requirements, dangerous goods transportation regulations, chemical industry standards, and company policies and procedures. Maintain accurate transaction records and audit documentation. Support internal and external audits as required. Monitor and report key customer service metrics, including Customer Satisfaction, Order Cycle Time, and Backlog Management.

Requirements

• Manage the complete order-to-cash process for assigned international customers and intercompany affiliates.
• Receive, validate, enter, and monitor customer purchase orders in JDE.
• Ensure accurate pricing, product availability, delivery terms, and customer master data.
• Maintain proactive communication regarding order status, shipment schedules, and potential supply issues.
• Resolve order discrepancies, delivery concerns, and billing issues.
• Coordinate international shipments in compliance with export regulations and company policies.
• Prepare and review export documentation, including Commercial Invoices, Packing Lists, Certificates of Origin, Dangerous Goods Documentation, Export Declarations, Bills of Lading, and Letters of Credit documentation (when applicable).
• Collaborate with freight forwarders, customs brokers, and logistics service providers.
• Ensure compliance with Incoterms and customer-specific shipping requirements.
• Manage supply relationships with regional affiliates and manufacturing locations.
• Coordinate order fulfillment between production sites and affiliated companies.
• Monitor inventory availability and allocation for intercompany demand.
• Support global planning and supply chain alignment initiatives.
• Facilitate issue resolution related to product availability, transportation, and delivery performance.
• Build and maintain professional relationships with customers, sales teams, and internal stakeholders.
• Serve as the primary customer-facing contact for export order management activities.
• Support customer onboarding and account maintenance processes.
• Participate in customer reviews and continuous improvement initiatives.
• Work closely with Production Planning, Supply Planning, Logistics, and Warehousing teams.
• Manage product allocation during supply constraints.
• Monitor shipment execution and delivery performance.
• Escalate potential service disruptions and develop mitigation plans.
• Ensure compliance with export control regulations, customs requirements, dangerous goods transportation regulations, chemical industry standards, and company policies and procedures.
• Maintain accurate transaction records and audit documentation.
• Support internal and external audits as required.
• Monitor and report key customer service metrics, including Customer Satisfaction, Order Cycle Time, and Backlog Management.

Responsibilities

• Manage the complete order-to-cash process for assigned international customers and intercompany affiliates.
• Receive, validate, enter, and monitor customer purchase orders in JDE.
• Ensure accurate pricing, product availability, delivery terms, and customer master data.
• Maintain proactive communication regarding order status, shipment schedules, and potential supply issues.
• Resolve order discrepancies, delivery concerns, and billing issues.
• Coordinate international shipments in compliance with export regulations and company policies.
• Prepare and review export documentation, including Commercial Invoices, Packing Lists, Certificates of Origin, Dangerous Goods Documentation, Export Declarations, Bills of Lading, and Letters of Credit documentation (when applicable).
• Collaborate with freight forwarders, customs brokers, and logistics service providers.
• Ensure compliance with Incoterms and customer-specific shipping requirements.
• Manage supply relationships with regional affiliates and manufacturing locations.
• Coordinate order fulfillment between production sites and affiliated companies.
• Monitor inventory availability and allocation for intercompany demand.
• Support global planning and supply chain alignment initiatives.
• Facilitate issue resolution related to product availability, transportation, and delivery performance.
• Build and maintain professional relationships with customers, sales teams, and internal stakeholders.
• Serve as the primary customer-facing contact for export order management activities.
• Support customer onboarding and account maintenance processes.
• Participate in customer reviews and continuous improvement initiatives.
• Work closely with Production Planning, Supply Planning, Logistics, and Warehousing teams.
• Manage product allocation during supply constraints.
• Monitor shipment execution and delivery performance.
• Escalate potential service disruptions and develop mitigation plans.
• Ensure compliance with export control regulations, customs requirements, dangerous goods transportation regulations, chemical industry standards, and company policies and procedures.
• Maintain accurate transaction records and audit documentation.
• Support internal and external audits as required.
• Monitor and report key customer service metrics, including Customer Satisfaction, Order Cycle Time, and Backlog Management.

Benefits

• Competitive pay programs with excellent career growth trajectory
• Paid time off for volunteerism
• Dress for your day; how you dress is determined by what your day may bring
• Opportunity to participate in comprehensive benefit options including: Medical, Dental, Vision, Parental Leave, Holiday Pay, Paid Time Off, Tuition Reimbursement, and Savings Plan
• Work for a global leader in the industrial process fluids industry

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed