Export Logistics Analyst

WM•Chicago, IL

2d•Hybrid

About The Position

The Export Logistics Support position manages the logistics growth of International Exports to achieve budgeted goals by developing and implementing sound logistics strategies and securing space/equipment/bookings in a fast-paced office environment. The individual will work closely with Sales on order fulfillment and securing shipments. This is a remote position, ideally located in Chicago, IL or Houston, TX (hybrid). The role requires availability during working hours of 8 AM-5:30 PM CST to support clients in Latin America.

Requirements

Bachelor's Degree (accredited) in Business Administration or similar area of study, or in lieu of degree High School Diploma or GED (accredited) and four (4) years of relevant work experience
3 years of relevant work experience (in addition to education requirement).

Nice To Haves

Bi-linguel, proficiency to speak and write in Spanish
Previous Shipping container experience
Previous export coordination experience
Overseas logistics coordination
Analytical and logistics skills, industry knowledge, and customer skills

Responsibilities

Responsible for outgoing cargo from our recycling facilities as well as third party shippers.
Provide crucial and timely information related to the requirements of export.
Responsible for reading and reviewing Sales Analysis and order requirements, understand them and prompt questions through critical thinking if there are misses, inaccuracy and deviation to the set WM guidelines.
Responsible for managing the timelines for orders and bookings to fulfill 100% of the buy / sell orders in compliance with order requirements.
Arrange and negotiate third-party freight costs, when needed, for timely servicing of all customers’ material by using WM approved carriers.
Communicate with customers to monitor inventories, anticipate their production needs, pre-plan and schedule all necessary equipment to move material.
Responsible to come up with alternative logistics solution when export movement becomes difficult.
Proactively interact with Freight Forwarder, Shipping Lines, Truckers, and Freight team to find logistics solutions.
Coordinate with the Booking Coordinator, LOI team and Documentation team to ensure shipments are properly tracked.
Respond to customer complaints in a timely manner.
Investigate and solve issues with shipments for both vendors and customers.
Initiate calls to customers to set up deliveries, advise shipment delays and/or information necessary to set up deliveries.
Initiate traces with carriers and railroads for proof of deliveries when needed.
Project a knowledgeable, enthusiastic, positive attitude that encourages customer and employee confidence and reflects the professional image desired by WMRA.
Attend and contribute to periodic meetings to maintain favorable working relationships among employees and promote maximum morale, productivity, and efficiency.
Provide timely feedback to direct supervisor regarding service failures, customer complaints or any other matters regarding his/her attention.
Works to meet or exceed service and operational goals established for the organization, including productivity, quality, and timeliness goals.
Perform other special projects and tasks as assigned.