Expert Field Service Technician

Xylem•Los Angeles, CA

7d•$70,000 - $100,000

About The Position

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions. Exciting Opportunity with Comprehensive Benefits Key Benefits: Take Home Vehicle: Provided exclusively for company use, ensuring convenience and efficiency in your daily tasks. Day One Benefits: Access your medical coverage and 401k plan right from the start of your employment, ensuring your health and future are prioritized immediately. Competitive Vacation Time: Enjoy 4 weeks of vacation time, allowing ample opportunity for rest and recreation. Job Summary: The Elite/Lead Field Service Technician will be responsible for initiating and executing field service activities at customer sites in a safe and efficient manner. This role works with more advanced and multi/complex systems, proactively troubleshoots systems, works with mechanical, electrical, diesel equipment conditions, conducts preventative maintenance and parts inventory, and anticipates and corrects safety issues (both Company and Customer owned equipment). Has direct interfacing with customer and may be responsible for work in multiple systems/locations/customers. This role is responsible for the escalation and leveraging appropriate company resources to address issues, both with personnel and customers.

Requirements

Some travel required- 10-15%
Work within Los Angeles area
Ability to obtain and maintain privileges to drive a company vehicle
Driver Application for Employment
Motor Vehicle Report (MVR)
Forms:
Driver Disclosure and Release
Employee Applicant Drug and Alcohol Statement
Driver Certificate of Violations
Driver Statement of On Duty Hours Road Test
Copy of Driver’s License
Copy of Medical Certificate
Continuous Professional Development: Professionals should be committed to lifelong learning, seeking out opportunities for self-improvement, and staying abreast of industry trends and best practices.
Collaboration and Teamwork: Effective professionals understand the value of collaboration. They work well with others, contribute to team goals, and understand that diverse perspectives can lead to better solutions.
Results Driven Performance: High performing professionals focus on delivering results. They set high standards for their own performance and are committed to achieving objectives efficiently and effectively.
HS diploma or equivalent
Ability to obtain all required customer clearances (TWIC, DISA, etc.)
Ability to obtain DOT Medical card
Clean driving record
Work experience preferred
5 to 7 years of technical work experience
Electrical, mechanical, diesel, fusion experience depending on business unit
Work without direct supervision and provides coaching/training to junior-level technicians
Technically sound
Experience with Microsoft Office including smart devices
Must have customer service experience
Demonstrates critical thinking and troubleshooting ability
Synthesizes technical information and communicates it clearly
Derives insight from customer experience to produce outcomes and solve problems often in novel and unexpected ways

Nice To Haves

Technical military background
Tech Cert, Degree or industry specific license(s)

Responsibilities

Create and maintain safe working environment and culture within the organization
Take care of company property
Demonstrates high impact culture through innovation, accountability and empowerment
Must be able to function in a team environment
Usually works with little to no supervision
Works independently and has ability to lead/coach/guide/motivate

Benefits

Take Home Vehicle
Day One Benefits: Access your medical coverage and 401k plan right from the start of your employment
Competitive Vacation Time: Enjoy 4 weeks of vacation time

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume