Expert Engagement Manager

LiveRamp•Seattle, NY

11h•Hybrid

About The Position

The Engagement Manager is responsible for partnering with Commercial Leads and Services Consultants in the delivery of the full portfolio of LiveRamp Global Services (LGS) offerings; this includes Core (Foundational) services, Advisory Services (Consulting Services), and any additional services relevant to target customer segments. The primary measure of success for this role will be the successful delivery of LGS projects with varying levels of complexity. This individual will meet with C-level client executives on a regular basis and maintain strong relationships in core sales, product, and operations to ensure client needs are being met. The Engagement Manager should have comprehensive project management knowledge, be highly organized, be effective in ambiguous environments, be able to easily communicate technical concepts, be able to produce data-driven recommendations and insights, and be able to work collaboratively within cross-functional project teams. This is a hybrid role working 2 days a week from either our San Francisco, New York City, Seattle or Little Rock locations.

Requirements

7+ years of project management experience OR experience in a customer-facing role driving projects, consulting, and/or executing on deliverables.
3+ years delivering professional services for a strategic consulting firm, SaaS/AdTech company or large scale system integrator - high growth / fast-paced company experience is a plus
Deep technical understanding of the programmatic ecosystem, including how DSPs, SSPs, and CDPs interact with identity graphs and universal IDs.
Knowledge of web tracking (e.g., pixels, tags, cookies), identity resolution, and data flow across the martech/ad tech stack.
Familiarity with cloud data warehousing (Snowflake, BigQuery, Databricks, etc) and the ability to discuss SQL-based data transformation and schema mapping with client engineers.
Strong grasp of the technical implications of global privacy regulations and their impact on data sharing and audience activation.
Comfortable discussing technical concepts and workflows with both product teams and data scientists
Deep understanding of and experience in TV and/or digital media including the relationship between bought, earned and owned media
Hands-on analytics (media, customer, digital, big data) experience a significant plus
Executive-level communication skills, both written and oral - ability to perceive underlying business questions and effectively communicate technical and non-technical concepts with clients/colleagues from operations to executives
Strong project management skills - must be able to multitask and manage multiple projects, workstreams, and programs
Strong communication skills and the ability to examine, synthesize, and present data to various stakeholders (customers and partners)
Experience leading cross-functional teams - highly collaborative with strong interpersonal skills
Motivated to set and achieve goals and take initiative within the workplace - proactive, thorough, and transparent
Thrives in evolving teams and job functions - experience growing teams and new organizations from the ground up
Comfortable working in ambiguous environments with strong critical thinking and problem solving skills
Willingness to travel at least a few times a year

Responsibilities

Partner with all members of the LiveRamp Global Services (LGS) team to ensure successful delivery of services sold by directly managing the project in partnership with the LGS practice area responsible for delivery
Accurately develop project and resource plans in collaboration with the client and LGS practice leads - evaluate projects to ensure they are meeting LGS standards, adhering to budgets, and meeting deadlines
Independently scope LGS engagements while leveraging subject matter experts (SMEs) as needed to help validate scope
Partner with client’s leadership to align LiveRamp’s technical roadmap with the client’s long-term data strategy, identifying new opportunities beyond the initial scope.
Participate in or lead client meetings using a consultative approach
Own client relationships through project management - collaborate with customers and internal stakeholders to understand business objectives and goals
Provide path for escalation to the Engagement Management Lead or Engagement Director for both internal and external concerns
Identify challenges and develop practical recommendations to maximize customer value
Demonstrate a deep understanding of LiveRamp products and services
Provide mentorship and guidance to other team members where necessary
Ability to travel a few times a year

Benefits

Comprehensive benefits package designed to help you be your best self in your personal and professional lives.
Medical, dental, vision, life and disability
Employee assistance program
Voluntary benefits as well as perks programs for your healthy lifestyle, career growth and more.
401K matching plan—1:1 match up to 6% of salary
Employee Stock Purchase Plan - 15% discount off purchase price of LiveRamp stock (U.S. LiveRampers)
RampRemote: A comprehensive office equipment and ergonomics program—we provide you with equipment and tools to be your most productive self, no matter where you're located
Flexible paid time off
Paid holidays
Options for working from home
Paid parental leave