Engagement Manager

SuperDial•New York, NY

6d•$120,000 - $150,000

About The Position

We’re hiring an Engagement Manager to own the end-to-end customer experience post-sale. This person will act as the connective tissue between customers, product, and go-to-market, ensuring successful onboarding, adoption, and long-term value realization. This is a highly cross-functional role that blends customer success, implementation, and operational problem-solving. You’ll work closely with healthcare operators, revenue cycle leaders, and internal teams to drive measurable impact. About the Role: Customer Onboarding & Implementation Lead onboarding for new customers, from kickoff through full deployment Translate customer workflows (RCM, billing, call center ops) into SuperDial implementations Partner with product and engineering to configure and launch solutions Account Ownership & Relationship Management Serve as the primary point of contact for key customer stakeholders Build trust with operators, directors, and executives within healthcare orgs Drive regular check-ins, business reviews, and performance reporting Operational Problem Solving Diagnose workflow inefficiencies and recommend process improvements Act as a strategic partner, not just a support function Identify gaps in product or implementation and escalate internally Product Feedback & Iteration Bring structured feedback to product and engineering teams Help prioritize features based on real customer needs Act as the voice of the customer internally Expansion & Retention Drive usage, adoption, and measurable ROI Identify expansion opportunities in collaboration with sales Ensure high retention and customer satisfaction About You: 5+ years in customer success, consulting, operations, or implementation roles Experience working with healthcare systems, RCM, MSOs, DSOs, or adjacent buyers strongly preferred Background in high-growth startup or fast-paced environment

Requirements

5+ years in customer success, consulting, operations, or implementation roles
Strong operator mindset, you think in workflows, not just relationships
Ability to manage multiple complex accounts simultaneously
Highly structured, detail-oriented, and execution-focused
Excellent communication skills, both with customers and internally
Comfortable navigating ambiguity and building processes from scratch
Low ego, high ownership
Moves quickly and follows through
Naturally curious and problem-solving oriented
Cares deeply about customer outcomes

Nice To Haves

Experience working with healthcare systems, RCM, MSOs, DSOs, or adjacent buyers strongly preferred
Background in high-growth startup or fast-paced environment

Responsibilities

Lead onboarding for new customers, from kickoff through full deployment
Translate customer workflows (RCM, billing, call center ops) into SuperDial implementations
Partner with product and engineering to configure and launch solutions
Serve as the primary point of contact for key customer stakeholders
Build trust with operators, directors, and executives within healthcare orgs
Drive regular check-ins, business reviews, and performance reporting
Diagnose workflow inefficiencies and recommend process improvements
Act as a strategic partner, not just a support function
Identify gaps in product or implementation and escalate internally
Bring structured feedback to product and engineering teams
Help prioritize features based on real customer needs
Act as the voice of the customer internally
Drive usage, adoption, and measurable ROI
Identify expansion opportunities in collaboration with sales
Ensure high retention and customer satisfaction