Engagement Manager

Akamai•Reston, VA

12h•Hybrid

About The Position

Our customer-centric team builds innovative and tailored solutions for our customers to help them achieve their vision. We collaborate to understand our customers' needs and to deliver results and possibilities for their growth and success. We build trusted relationships through clear communication, honesty, and listening to our customers. As an Engagement Manager, you will maximize value, retention, and growth throughout the customer lifecycle. You will help build, innovate, and evolve customers' performance and security strategies. Becoming an industry expert, you will find joy in delivering innovative outcomes for customers through trusted relationships, business acumen, and operational focus.

Requirements

Have 2yrs of experience and U.S. CITIZENSHIP due to legal requirements of our customer base
Demonstrate an understanding of consulting process to identify the best solutions and ensure customer success
Show experience managing and delivering technical customer projects successfully
Demonstrate understanding of network technologies, web performance, web security, methodologies or architectures
Be a natural communicator with an ability to build trusting relationships and ensuring customer success
Be a team player with an ability to work independently and as part of a remote team
Possess an excellent technical aptitude and a desire to constantly learn new technologies

Responsibilities

Establishing key strategic relationships, building and maintaining a project pipeline and delivering customer targets effectively
Partnering with pre-sales to educate customers on Akamai services and solutions
Maximizing customer satisfaction, retention, and growth based on the customer's needs and business requirements
Being the central point of contact for the customer and cross-functional teams
Owning program management and being a trusted advisor, ensuring customers get maximum value out of Akamai solutions