Engagement Manager

Replicant

74d • Remote

About The Position

Replicant is expanding its Services team as our customer base grows. The Engagement Manager is a key role responsible for the success of customer deployments. We seek a highly motivated and self-sufficient individual to provide project engagement advisor services for Replicant deployments, including building customer relationships, advising customers on the best practice use of Replicant solutions, and managing deployment projects.

Requirements

• 2-3 years customer-facing project management or business consulting experience
• Demonstrated desire to work in a leveraged manner, working through others to deliver high-quality results across a larger sphere of influence
• Technical fluency: comfortable discussing APIs, platform configuration, and AI/automation concepts — you don't need to write code, but you need to hold your own in the room
• Strong communication and presentation skills — equally comfortable running a project kickoff and an executive business review
• Ability to negotiate with customers the benefit of Replicant. Ability and willingness to work under pressure in a highly dynamic environment
• Bachelor's degree in a technical field (or equivalent)
• Ability to travel 25%

Responsibilities

• Working with Replicant teams and business partner resources to provide advice, guidance and best practices for Replicant customer solutions
• Working with other Replicant Engagement Managers to staff projects with appropriate resources
• Helping to create and enforce Replicant’s implementation methodologies
• Running projects with Replicant customers
• Serving as the Professional Services account owner for customers with active implementation projects

Benefits

• In-person connection that counts: company-wide offsites and smaller team gatherings designed to make remote work feel personal
• Tech & learning stipend: Conferences, books, courses — interested? We’ll fund them
• Remote by design: We’re distributed — no guilt about life events, we trust you to manage your calendar
• Health & wellness: Flexible vacations, paid sabbatical after 5 years, comprehensive benefits, plus a stipend to support your physical and mental well-being
• Compensation that matches your impact: competitive salaries in the company you’re helping to build
• Equity with upside: We believe in shared ownership—You’ll own a real piece of a fast-growing AI company

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level