Experienced Commercial Salesperson

L B Smith Ford•Lemoyne, PA

1d•Onsite

About The Position

L.B. Smith Ford is a fourth-generation, locally owned dealership founded in 1918 and located in Lemoyne and Camp Hill, Pennsylvania. The dealership describes its workplace as comfortable and relaxed, with a family-oriented team and a commitment to serving the local community. It has an immediate opening for an experienced commercial salesperson. The salesperson sells and leases new and used vehicles in line with dealership gross-profit, volume, and customer-satisfaction standards, including selling and delivering multiple commercial vehicles per month. The role involves assisting commercial customers with vehicle selection, explaining vehicle features and benefits, arranging test drives, completing sales documentation, coordinating with sales and finance personnel, and preparing and delivering vehicles. The salesperson also maintains prospecting and customer follow-up systems, supports repeat and referral business, and keeps current on products, services, and applicable retail automobile sales laws.

Requirements

Experience as a commercial salesperson.
High school diploma or GED, or equivalent education and experience.
Education and experience alternatives listed in the posting include: one to three years of related experience and/or training; a one-year college or technical-school certificate or three to six months of related experience and/or training; an associate’s degree or six months to one year of related experience and/or training; or a bachelor’s degree or one to two years of related experience and/or training. Equivalent combinations are accepted.
State sales license.
Valid driver’s license.
Ability to read and comprehend instructions, correspondence, memos, safety rules, operating and maintenance instructions, procedure manuals, business periodicals, professional journals, technical procedures, and governmental regulations, as applicable to the work.
Ability to write correspondence, routine reports, business correspondence, and procedure manuals, as applicable to the work.
Ability to present information effectively and respond to questions in one-on-one, small-group, and group settings.
Ability to perform basic arithmetic and calculate discounts, interest, commissions, proportions, percentages, area, circumference, and volume; ability to apply basic algebra and geometry.
Ability to follow written, oral, or diagrammed instructions and solve practical problems involving concrete variables in standardized or less standardized situations.
Driven, self-starting attitude; strong time management; pride and quality in work; dependability; accountability; and responsibility.
Integrity, honesty, a positive attitude in adverse situations, and personable communication skills.
Proficiency in Microsoft products and general computer use.
Operating knowledge of CDK software.
Ability to complete assignments and required work in a timely manner and demonstrate a high level of customer satisfaction.

Responsibilities

Sell and lease new and used vehicles in accordance with dealership gross-profit, volume, and customer-satisfaction standards.
Sell and deliver multiple commercial vehicles per month.
Write complete sales orders and process paperwork according to dealership policies.
Use dealership sales-control and follow-up systems.
Attend product and sales training courses as required by the sales manager, as well as sales meetings.
Keep up to date on industry products, services, features, accessories, and customer benefits.
Maintain owner follow-up and prospect-development systems to encourage customer satisfaction, repeat business, and referrals.
Conduct business ethically and professionally, and maintain a professional appearance.
Satisfy vehicle purchasers’ transportation needs; approach and greet customers who enter the showroom or sales lot and offer assistance or direction.
Assist commercial customers in selecting vehicles by asking questions and listening carefully.
Explain product performance, applications, benefits, and optional equipment to prospects.
Offer test drives and follow dealership procedures for obtaining customer identification beforehand.
Exhibit a high level of commitment to customer satisfaction.
Know and understand federal, state, and local laws governing retail automobile sales.
Set personal income goals consistent with dealership productivity standards and devise a strategy to meet them.
Understand vehicle equity and values and explain depreciation to customers.
Ensure the sales manager has an opportunity to meet each customer.
Turn over all closed deals to the finance and insurance manager with properly completed paperwork, including insurance information and trade title.
Prepare sold vehicles for customer delivery before the customer arrives.
Deliver vehicles and explain operating features, warranties, and paperwork to customers.
Introduce customers to commercial service department personnel and emphasize available service and maintenance support.
Schedule the first service appointment.
Follow up on post-delivery items, tag/title work, 'we-owes,' and special requests to ensure customer expectations are met.
Review and analyze daily, weekly, monthly, and yearly actions to improve time use and planning.
Complete other tasks as assigned.