Experienced Auto Glass Technician

Safelite•Durham, NC

About The Position

Safelite is hiring an experienced Auto Glass Technician. Depending on experience, qualifications, technical capabilities, and certifications, the position may be filled at the Technician, Senior Technician, or Master Technician level. Senior and Master Technicians may provide technical leadership, coach and mentor other technicians, and support technician development. Safelite offers a career pathway across these levels, along with opportunities in mentorship, training, and leadership. The role provides vehicle glass repair and replacement services at a Safelite Shop or Mobile Glass Shop, with a focus on safety, quality, efficiency, and exceptional customer service. It also involves recalibrating automotive safety systems, diagnosing issues, using company tools and technologies, communicating with customers, and safely operating company and customer vehicles. Work may take place outdoors in varied weather and temperatures, and may involve chemicals and physical activity. Compensation ranges are $26.50–$29.50 per hour for Technician, $29.50–$32.50 per hour for Senior Technician, and $32.00–$35.75 per hour for Master Technician. Actual compensation depends on experience, qualifications, certifications, geographic market, and internal equity. Safelite offers benefits valued at more than $10,000, paid training, tools and resources, and tuition reimbursement.

Requirements

High school diploma or GED/equivalent is preferred.
Technician: typically at least 1 year of vehicle glass installation, repair, replacement, recalibration, or closely related automotive service experience.
Senior Technician: typically at least 3 years of vehicle glass experience, with demonstrated technical proficiency, quality performance, and ability to work independently.
Master Technician: typically at least 5 years of vehicle glass experience, with advanced technical expertise and demonstrated mentoring, coaching, or training capability.
Ability to regularly lift and carry up to 35 pounds and occasionally up to 50 pounds.
Ability to stand for extended periods and work in tight spaces; bend and twist the body.
Ability to safely and effectively use a variety of hand and power tools.
Ability to operate a motor vehicle in accordance with applicable laws and agreement to monitoring through in-cab vehicle safety camera/video surveillance technology.
Professionalism and commitment to outstanding customer service and exceeding customer expectations.
Ability to work outdoors for extended periods in varied weather conditions and extreme temperatures.
Ability to work with chemicals, including flammable chemicals, as applicable to the Safelite Way of Fitting.
Ability to work scheduled days, with flexibility in start and end times to accommodate customer needs.
Proficiency with computerized diagnostic tools for recalibrations and troubleshooting.
Problem-solving and troubleshooting skills, working independently and collaboratively.
Ability to read, write, and interpret English and technical directions.
Ability to communicate orally by phone and in writing using a computer or other electronic means.
Ability to maintain a professional appearance and follow company uniform and PPE policies.
Ability to maintain stable performance under professional or personal pressure, including time pressure and productivity measures.

Nice To Haves

Passion for craftsmanship and quality work.
Interest in emerging vehicle technology and ADAS systems.
Desire to continue growing within the trade.
Interest in mentoring others for Senior and Master Technician levels.

Responsibilities

Provide vehicle glass repair, replacement, and related services at a Safelite Shop or Mobile Glass Shop efficiently, safely, and to quality standards.
Clean customer vehicles after each job.
Recalibrate automotive safety systems, troubleshoot issues, and complete diagnostic testing.
Operate Safelite tools and technologies, including True Seal®, Ezi-Wire™, the Glass Table System (GTS), chemicals as required, work order and customer administration systems, and Mobile Resource Management (MRM) technology.
Safely operate company and customer vehicles throughout the workday.
Communicate with scheduled customers in person, by text, and by phone; present, promote, and sell Safelite promotional items and services.
At the Senior and Master Technician levels, serve as a technical resource, support technician development, share best practices, and assist with coaching and mentoring.
Perform other duties as assigned and comply with company policies and standards.