Experienced Auto Glass Technician

Safelite•Fayetteville, NC

1d•$24 - $32•Onsite

About The Position

Safelite is hiring an experienced Auto Glass Technician and may place the successful candidate at the Technician, Senior Technician, or Master Technician level based on experience, qualifications, technical capabilities, and certifications. The role provides vehicle glass repair and replacement services at a Safelite Shop or Mobile Glass Shop, with a focus on safety, quality, efficiency, and exceptional customer service. It also includes recalibrating automotive safety systems, cleaning vehicles after each job, communicating with customers, and operating Safelite tools, systems, and technology. Senior and Master Technicians may also serve as technical resources and support the development of other technicians through coaching and mentoring. The position offers hourly pay of $24.00–$26.50 for Technician, $26.50–$29.50 for Senior Technician, and $29.00–$32.35 for Master Technician. Compensation depends on experience, qualifications, certifications, geographic market, and internal equity. Safelite provides paid training, tools and resources, career-development opportunities, and a benefits package described as valued at more than $10,000.

Requirements

Technician level: typically 1 or more years of vehicle glass installation, repair, replacement, recalibration, or closely related automotive service experience.
Senior Technician level: typically 3 or more years of vehicle glass experience, with demonstrated technical proficiency, quality performance, and ability to work independently.
Master Technician level: typically 5 or more years of vehicle glass experience, with advanced technical expertise and demonstrated mentoring, coaching, or training capability.
Ability to regularly lift and carry up to 35 pounds and occasionally lift and carry up to 50 pounds.
Ability to stand for extended periods, work in tight spaces, and bend and twist the body.
Ability to use hand tools and power tools safely and effectively.
Ability to operate a motor vehicle in accordance with applicable laws and agreement to monitoring through in-cab vehicle safety camera/video surveillance technology.
Professionalism and commitment to outstanding customer service and exceeding customer expectations.
Ability to work outdoors for extended periods in varied weather conditions and extreme temperatures.
Ability to work with chemicals, including flammable chemicals, as applicable to the Safelite Way of Fitting.
Ability to work scheduled days with flexibility in start and end times to accommodate customer needs.
Proficiency using computerized diagnostic tools for recalibrations and troubleshooting.
Problem-solving and troubleshooting ability, independently and collaboratively.
Ability to read, write, and interpret English and technical directions.
Ability to communicate orally by phone and in writing by computer or other electronic means.
Ability to maintain a professional appearance and comply with company uniform and PPE policies.
Ability to maintain stable performance under professional or personal pressure, including time pressure and productivity measures.

Nice To Haves

High school diploma or GED/equivalent is preferred.
Passion for craftsmanship and quality work.
Interest in emerging vehicle technology and ADAS systems.
Desire to continue growing within the trade.
Interest in mentoring others, particularly at Senior and Master Technician levels.

Responsibilities

Provide vehicle glass repair and replacement services at a Safelite Shop or Mobile Glass Shop efficiently, with attention to safety, quality, and customer service.
Clean customer vehicles after every job.
Recalibrate automotive safety systems, troubleshoot issues, and complete diagnostic testing.
Operate Safelite tools and technologies, including True Seal®, Ezi-Wire™, Glass Table System (GTS), applicable chemicals, work order and customer administration systems, and Mobile Resource Management (MRM) technology.
Safely operate company and customer vehicles throughout the workday.
Communicate with scheduled customers in person, by text, and by phone; present, promote, and sell Safelite promotional items and services.
At Senior and Master levels, serve as a technical resource, support technician development, share best practices, and assist with coaching and mentoring.
Perform other duties as assigned and comply with company policies and standards.

Benefits

401(k) plan with company matching.
Medical plans.
Paid time off.
Paid holidays.
Volunteer days.
Option to buy additional PTO or sell unused time, up to 16 hours.
Up to $5,250 annually in tuition reimbursement.
Paid training.
Tools and resources needed for success.
Career pathway from Technician to Senior Technician to Master Technician, with mentorship, training, and leadership opportunities.