Experienced Auto Glass Technician

Safelite•Kingfisher, OK

1d•Onsite

About The Position

Safelite is hiring an experienced Auto Glass Technician, with placement at the Technician, Senior Technician, or Master Technician level based on experience, qualifications, technical capabilities, and certifications. The role provides vehicle glass repair and replacement services at a Safelite Shop or Mobile Glass Shop, with a focus on safety, quality, efficiency, and exceptional customer service. It also involves recalibrating automotive safety systems, communicating with customers, and using Safelite tools, technology, and administrative systems. Senior and Master Technicians may also provide technical leadership, coaching, mentoring, and support for technician development. The position requires working with customers and vehicles throughout the workday, including safely operating company and customer vehicles. Technicians may work outside in varied weather and temperatures, use chemicals, and perform physically demanding tasks. Work schedules are set around customer needs, with flexibility in start and end times. Safelite offers paid training, tools and resources, a career pathway through the technician levels, and opportunities in mentorship, training, and leadership.

Requirements

Technician: Typically 1 or more years of vehicle glass installation, repair, replacement, recalibration, or closely related automotive service experience.
Senior Technician: Typically 3 or more years of vehicle glass experience, demonstrated technical proficiency and quality performance, and ability to work independently.
Master Technician: Typically 5 or more years of vehicle glass experience, advanced technical expertise, and demonstrated mentoring, coaching, or training capability.
High school diploma or GED/equivalent is preferred.
Ability to regularly lift and carry up to 35 pounds and occasionally lift and carry up to 50 pounds.
Ability to stand for extended periods, work in tight spaces, and bend and twist the body.
Ability to safely and effectively use a variety of hand tools and power tools.
Ability to operate a motor vehicle in accordance with applicable laws and agreement to monitoring through in-cab vehicle safety camera/video surveillance technology.
Professionalism and commitment to outstanding customer service and exceeding customer expectations.
Ability to work outside for extended periods in varied weather conditions and extreme temperatures.
Ability to work with chemicals, including flammable chemicals, as applicable to Safelite procedures.
Ability to work scheduled days with flexible start and end times to accommodate customer needs.
Proficiency using computerized diagnostic tools for recalibrations and troubleshooting.
Problem-solving and troubleshooting ability, independently and collaboratively.
Ability to read, write, and interpret English and technical directions.
Ability to communicate orally by phone and in writing using a computer or other electronic means.
Ability to maintain a professional appearance and follow company uniform and PPE policies.
Ability to maintain stable performance under professional or personal pressure, including time pressure and productivity measures.

Nice To Haves

Passion for craftsmanship and quality work.
Interest in emerging vehicle technology and ADAS systems.
Desire to continue growing within the trade.
Interest in mentoring others at Senior and Master Technician levels.

Responsibilities

Provide vehicle glass repair and replacement services at a Safelite Shop or Mobile Glass Shop efficiently, safely, and with a focus on quality and exceptional customer service.
Clean customer vehicles after every job.
Recalibrate automotive safety systems, troubleshoot issues, and complete diagnostic testing.
Operate Safelite tools and technologies, including True Seal®, Ezi-Wire™, Glass Table System (GTS), applicable chemicals, work order and customer administration systems, and Mobile Resource Management (MRM) technology.
Safely operate company and customer vehicles throughout the workday.
Communicate with scheduled customers in person, by text, and by phone.
Present, promote, and sell Safelite promotional items and services to customers.
At Senior and Master Technician levels, serve as a technical resource, support technician development, share best practices, and assist with coaching and mentoring.
Perform other duties as assigned and comply with company policies and standards.

Benefits

401(k) plan with company matching.
Medical plans.
Paid time off.
Paid holidays.
Volunteer days.
Program to buy additional PTO or sell unused time, up to 16 hours.
Up to $5,250 annually in tuition reimbursement.
Paid training.
Tools and resources needed for success.
Career pathway from Technician to Senior Technician to Master Technician, with opportunities in mentorship, training, and leadership.