Experienced Auto Glass Technician

Safelite•Ponca City, OK

3d•$28

About The Position

Safelite is hiring an experienced Auto Glass Technician, with placement at the Technician, Senior Technician, or Master Technician level based on experience, qualifications, technical capabilities, and certifications. The role provides vehicle glass repair and replacement services at a Safelite Shop or Mobile Glass Shop, with a focus on safety, quality, efficiency, and customer service. It also includes recalibrating automotive safety systems, using Safelite tools and technology, operating vehicles, and communicating with customers. Senior and Master Technicians may also provide technical support and help coach, mentor, and develop other technicians. Compensation is listed as $22.75 per hour for Technician, $25.25 per hour for Senior Technician, and $27.50 per hour for Master Technician. Actual compensation depends on experience, qualifications, certifications, geographic market, and internal equity. Safelite describes benefits valued at more than $10,000, paid training, tools and resources, and career development pathways.

Requirements

Technician: typically at least 1 year of vehicle glass installation, repair, replacement, recalibration, or closely related automotive service experience.
Senior Technician: typically at least 3 years of vehicle glass experience, with demonstrated technical proficiency, quality performance, and ability to work independently.
Master Technician: typically at least 5 years of vehicle glass experience, with advanced technical expertise and demonstrated mentoring, coaching, or training capability.
Ability to regularly lift and carry up to 35 pounds and occasionally up to 50 pounds.
Ability to stand for extended periods, work in tight spaces, and bend and twist.
Ability to safely and effectively use a variety of hand tools and power tools.
Ability to operate a motor vehicle in accordance with applicable laws and agreement to vehicle safety camera/video monitoring.
Ability to work outdoors for extended periods in varied weather conditions and extreme temperatures.
Ability to work with chemicals, including flammable chemicals, as applicable to Safelite procedures.
Ability to work scheduled days with flexibility in start and end times to meet customer needs.
Proficiency with computerized diagnostic tools for recalibrations and troubleshooting.
Problem-solving and troubleshooting ability, independently and collaboratively.
Ability to read, write, and interpret English and technical directions.
Ability to communicate orally by phone and in writing by computer or other electronic means.
Ability to maintain a professional appearance and comply with company uniform and PPE policies.
Ability to maintain stable performance under professional or personal pressure, including time pressure and productivity measures.

Nice To Haves

High school diploma or GED/equivalent preferred.
Passion for craftsmanship and quality work.
Interest in emerging vehicle technology and ADAS systems.
Desire to continue growing within the trade.
Interest in mentoring others for Senior and Master Technician levels.

Responsibilities

Provide vehicle glass repair and replacement services at a Safelite Shop or Mobile Glass Shop efficiently, safely, and with a focus on quality and exceptional customer service.
Clean customer vehicles after each job.
Recalibrate automotive safety systems, troubleshoot issues, and complete diagnostic testing.
Operate Safelite tools and technologies, including True Seal®, Ezi-Wire™, Glass Table System (GTS), applicable chemicals, work-order and customer-administration systems, and Mobile Resource Management (MRM) technology.
Safely operate company and customer vehicles throughout the workday.
Communicate with scheduled customers in person, by text, and by phone; present, promote, and sell Safelite promotional items and services.
At Senior and Master Technician levels, serve as a technical resource, support technician development, share best practices, and assist with coaching and mentoring.
Perform other duties as assigned and comply with company policies and standards.