Experienced Auto Glass Technician

Safelite • Fayetteville, NC

3d

About The Position

Safelite is hiring an experienced Auto Glass Technician, with placement at the Technician, Senior Technician, or Master Technician level based on experience, qualifications, technical capabilities, and certifications. The role provides vehicle glass repair, replacement, and recalibration services at a Safelite Shop or Mobile Glass Shop, emphasizing safety, quality, efficiency, and excellent customer service. Senior and Master Technicians may also provide technical leadership, coach and mentor colleagues, and support technician development.

Requirements

• High school diploma or GED/equivalent is preferred.
• Technician: Typically 1 or more years of vehicle glass installation, repair, replacement, recalibration, or closely related automotive service experience.
• Senior Technician: Typically 3 or more years of vehicle glass experience, with demonstrated technical proficiency, quality performance, and ability to work independently.
• Master Technician: Typically 5 or more years of vehicle glass experience, with advanced technical expertise and demonstrated mentoring, coaching, or training capability.
• Ability to regularly lift and carry up to 35 pounds and occasionally up to 50 pounds.
• Ability to stand for extended periods, work in tight spaces, and bend and twist.
• Ability to use hand tools and power tools safely and effectively.
• Ability to operate a motor vehicle in accordance with applicable laws and agree to monitoring through in-cab vehicle safety camera/video surveillance technology.
• Professionalism and commitment to outstanding customer service and exceeding customer expectations.
• Ability to work outside for extended periods in a wide variety of weather conditions and extreme temperatures.
• Ability to work with chemicals, including flammable chemicals, as applicable to Safelite's fitting procedures.
• Ability to work scheduled days, with flexibility in start and end times to accommodate customer needs.
• Proficiency with computerized diagnostic tools for recalibrations and troubleshooting.
• Problem-solving and troubleshooting skills, independently and collaboratively.
• Ability to read, write, and interpret English and technical directions.
• Ability to communicate orally by phone and in writing through a computer or other electronic means.
• Ability to maintain a professional appearance and comply with company uniform and PPE policies.
• Ability to maintain stable performance under professional or personal pressure, including time pressure and productivity measures.

Nice To Haves

• Passion for craftsmanship and quality work.
• Interest in emerging vehicle technology and ADAS systems.
• Desire to continue growing within the trade.
• Interest in mentoring others for Senior and Master Technician levels.

Responsibilities

• Provide vehicle glass repair, replacement, and recalibration services at a Safelite Shop or Mobile Glass Shop, focusing on safety, quality, efficiency, and customer service.
• Clean customer vehicles after every job.
• Recalibrate automotive safety systems, troubleshoot issues, and complete diagnostic testing.
• Operate Safelite tools and technologies, including True Seal®, Ezi-Wire™, the Glass Table System (GTS), applicable chemicals, work order and customer administration systems, and handheld Mobile Resource Management (MRM) technology.
• Safely operate company and customer vehicles throughout the workday.
• Communicate with scheduled customers in person, by text, and by phone; present, promote, and sell Safelite promotional items and services.
• At Senior and Master Technician levels, serve as a technical resource, support technician development, share best practices, and assist with coaching and mentoring.
• Perform other duties as assigned.
• Comply with all policies and standards.

Benefits

• 401(k) plan with company matching.
• Medical plans.
• Paid time off, holidays, and volunteer days.
• Option to buy additional PTO or sell unused time, up to 16 hours.
• Up to $5,250 annually in tuition reimbursement.
• Paid training and the tools and resources needed for success.
• Career pathway from Technician to Senior Technician to Master Technician, with opportunities in mentorship, training, and leadership.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED